Guest Services Assistant - Japanese Speaking

Marriott Vacations Worldwide; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading vacation company in Bali is looking for an administrative support team member to ensure guest coordination and satisfaction. The role requires handling guest communications, verifying details, and managing multiple priorities. Candidates should have at least one year of experience and proficiency in English with strong organizational skills. This position offers an opportunity to work in a fast-paced environment dedicated to guest service and satisfaction.

Qualifications

• Minimum of one year of experience in administration or data entry.
• Proficiency in English and intermediate computer skills.
• Ability to work under pressure and manage multiple priorities.

Responsibilities

• Support team to ensure accurate arrival and preview dates.
• Confirm guest details via call or email.
• Welcome guests and handle their needs or complaints.

Skills

Administrative Skills

Communication

Interpersonal Skills

Analytical Skills

Attention to Detail

Tools

Microsoft Excel

Microsoft Word

Job description

JOB SPECIFIC TASKS

• Support a team to make sure the arrival date & preview date are the same with the company system
• Make a Pre-Arrival call or email to confirm the arrival date & preview date
• always coordinate with the activation team for any changes in arrival, preview, or room upgrade.
• update the information to GRA/gallery regarding meet & greet on check-in process
• provide passport form to guest on check-in process or preview time
• welcoming guests on arrival & requalified to ensure all data valid
• make friendly reminder call to make sure the preview on time
• provide information area & facilities, make sure guest on satisfaction.
• anticipate guest needs & build rapport with guestaddress guest complaints & elevate to the manager when needed.
• Ensure Compliance with health & quality standards

CANDIDATE PROFILE

• Minimum of one (1) year of experience in administration, data entry, or a related field.
• Proficiency in English (additional language required for certain positions)
• Intermediate computer with proficiency in the use of Microsoft Office computer word-processing skills with specific knowledge of Microsoft Excel and Word
• Ability to work under pressure, manage multiple priorities, and be a self-starter.
• Ability to work within tight deadlines and meet targets. Proven ability to work in a team environment and interact with all levels of the organization.
• Excellent organizational and attention to detail skills.

COMPETENCIES

Fundamental competencies required for accomplishing basic work activities

Analytical Skills

• Learning

Administration

• Organization

Personal Attributes

• Integrity
• Positive Demeanor
• Dependability
• Stress Tolerance
• Adaptability/Flexibility
• Presentation

Communications

• Listening
• Communication
• English Language Proficiency
• Applied Reading

Interpersonal Skills

• Diversity Relations
• Teamwork
• Interpersonal Skills

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.