Guest Experience Manager

Michael Page; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading healthcare institution in Jakarta Selatan seeks a Guest Experience Manager to enhance patient experiences to high-end hospitality standards. The role requires a minimum of 5 years of experience in hospitality management and a strong background in customer relations. Competitive executive-level compensation is offered, emphasizing a collaborative and value-driven culture.

Benefits

Competitive executive-level compensation

Collaborative culture focused on innovation

Opportunity to redefine patient experience

Qualifications

• Strong background in hospitality or premium service industries.
• Minimum 5 years of experience in guest relations or hospitality management.
• Exceptional interpersonal and communication skills.

Responsibilities

• Design and implement service protocols for patient and family experiences.
• Oversee front-of-house operations including admissions and concierge services.
• Train and mentor staff on service excellence and empathy.

Skills

Leadership

Interpersonal skills

Cultural awareness

Customer experience

Communication

Job description

• Great opportunity in Healthcare
• Competitive package & benefits

About Our Client

Our client is an internationally aligned healthcare institution committed to delivering exceptional patient-centered care. With a focus on innovation and personalized service, the organization strives to set new benchmarks for quality and comfort in the healthcare industry.

Job Description

As a Guest Experience Manager, your main responsibilities will include:

• Design and implement service protocols that elevate patient and family experiences to high-end hospitality standards.
• Oversee front-of-house operations, including admissions, concierge services, and VIP patient programs.
• Train and mentor staff on service excellence, empathy, and cultural sensitivity.
• Collaborate with clinical teams to ensure seamless integration of hospitality and medical care.
• Monitor guest feedback and develop continuous improvement initiatives to enhance satisfaction and loyalty.
• Drive initiatives that reflect the organization's commitment to premium care and international best practices.

The Successful Applicant

To excel in this role, you should have:

• Strong background in hospitality or premium service industries; experience with leading airlines is a major advantage.
• Minimum 5 years of experience in guest relations, customer experience, or hospitality management.
• Exceptional interpersonal and communication skills, with a natural ability to create memorable experiences.
• Proven leadership capabilities and experience managing diverse teams.
• High adaptability and cultural awareness in a fast-paced, service-driven environment.

What's on Offer

• Opportunity to redefine patient experience in a pioneering healthcare setting.
• Competitive executive-level compensation and benefits.
• A collaborative, values-driven culture focused on excellence and innovation.