Guest Experience Duty Manager (Front Desk)

Veranda Hotels & Residences; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A luxury hotel in Jakarta is seeking a Front Office Duty Manager to oversee daily operations and manage the front desk staff. You will ensure exceptional customer service while maintaining accurate records of guest information. The ideal candidate has at least a D3 degree in Hospitality and experience in hotel management. Strong communication and problem-solving skills are essential for this role. Join us for a peaceful and sophisticated work environment in close proximity to central business attractions.

Qualifications

• At least 1 year as Front Office Duty Manager or 2 years as Front Office Supervisor.
• Strong passion for customer service and guest relationship building.

Responsibilities

• Oversee daily operations of the front desk.
• Manage, train, and assign duties to front desk staff.
• Ensure exceptional customer service and resolve guest issues.
• Maintain records of room occupancy and guest charges.
• Communicate with hotel staff for room readiness.

Skills

Customer service excellence

Team management

Problem resolution

Education

D3 Degree in Hospitality / Tourism

Job description

A luxury hotel in Jakarta is seeking a Front Office Duty Manager to oversee daily operations and manage the front desk staff. You will ensure exceptional customer service while maintaining accurate records of guest information. The ideal candidate has at least a D3 degree in Hospitality and experience in hotel management. Strong communication and problem-solving skills are essential for this role. Join us for a peaceful and sophisticated work environment in close proximity to central business attractions.