Gorgias Technical Customer Service Representative

TalentPop App; Remote; IDR 419.392.000 - 587.150.000; Full time

Job summary

A rapidly growing E-Commerce firm is looking for a Gorgias Technical Customer Service Representative to provide top-tier technical support in a fully remote environment. The ideal candidate will have at least one year of hands-on experience using Gorgias and a proven track record in technical support roles. This position offers career advancement opportunities and a collaborative work culture with various benefits, including Health coverage and project bonuses. Ideal for motivated individuals seeking growth in a dynamic field.

Benefits

Project bonus and annual salary increase

Permanent remote setup

PTO and paid holidays

Health and dental coverage or stipend

Career path opportunities

Qualifications

• Minimum 1 year of experience with Gorgias required.
• 1+ years of experience in technical support roles.
• Strong problem-solving skills and tech-savvy.

Responsibilities

• Provide high-level technical support via Gorgias CRM.
• Analyze data for customer experience improvements.
• Own ticket resolution with accountability and urgency.

Skills

Hands-on experience using Gorgias

Technical support experience

Exceptional written and spoken English

Problem-solving skills

Comfort navigating CRMs

Job description

We’re Hiring: Gorgias Technical Customer Service Representative (Remote)

TalentPop is partnering with one of the fastest-growing E-Commerce brands to bring on a best-in-class Gorgias Technical Customer Service Representative. This is a senior‑level remote role ideal for candidates who thrive in high‑performance support environments and are ready to grow with a winning team.

About The Job مربوط بخ - >

• Full‑time, remote position
• Work with global teammates in a fast‑paced E‑Commerce environment
• Immediate start preferred for qualified candidates

What You’ll Do

• Provide high‑level technical support via Gorgias CRM (email, chat, and troubleshooting)
• Analyze data and offer insights for customer experience improvements
• Own ticket resolution end‑to‑end with accountability and urgency
• Track backlogs and ensure all customer queries are resolved promptly
• Deliver clear, quality‑based communication that supports customer success

What We’re Looking For

• Minimum 1 leaves of hands‑on experience using Gorgias is REQUIRED
• 1+ year of experience in technical support or troubleshooting roles
• Exceptional written and spoken English communication skills
• Strong problem‑solving skills and comfort navigating CRMs
• Highly motivated, intellectually curious, and resourceful അദ്ദേഹം
• Experience in E‑Commerce or SaaS support is a strong plus

Technical Requirements

• Minimum internet speed: 20 Mbps (both download and upload)
• Own laptop or desktop with at least an Intel i5 processor (or equivalent)
• Minimum of 8 GB RAM
• Reliable power supply and quiet workspace
• Tech setup must meet remote work standards for productivity

Perks & Benefits

• Project bonus actifs and annual salary increase
• Permanent remote setup with long‑term stability
• PTO and paid holidays
• Health and dental coverage or a health stipend, depending on location
• Career path opportunities: Team Lead, Trainer, and more

Why TalentPop?

• Fast‑growing company with room for advancement
• Collaborative and values‑driven culture
• High‑level training and support from a global team
• Opportunities to work with top‑tier E‑Commerce brands
• Commitment to personal and professional development

Ready to apply?

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Join us in shaping the future of E‑Commerce support.