Global Sales & Service Excellence Lead (Indonesia)

Links International; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A global leader in online trading and investment solutions is seeking a Senior Manager for Global Sales & Service Excellence in Jakarta Utara. This strategic role involves leading multi-regional sales teams, developing sales plans for market expansion, and ensuring high-quality customer service delivery. Candidates must have a university degree, proven leadership in sales roles, and fluency in Bahasa and English. The ideal candidate will possess deep expertise in forex trading and regulatory compliance.

Qualifications

• Proven leadership experience in sales and customer-centric roles within a regulated CFD/forex brokerage.
• Deep expertise in forex trading, currency markets, and macroeconomic factors.
• Knowledge of financial regulations and compliance frameworks.

Responsibilities

• Lead and inspire multi-regional sales teams to achieve ambitious revenue targets.
• Develop and execute strategic sales plans for market expansion and client acquisition.
• Oversee Relationship Management teams to ensure tier-based engagement.
• Drive customer service operations, including quality assurance.
• Implement digital-first strategies leveraging AI and automation.
• Collaborate cross-functionally to improve processes.
• Monitor KPIs such as conversion and retention.

Skills

Fluency in Bahasa

Fluency in English

Strong analytical skills

Leadership experience

Deep expertise in forex trading

Education

University degree in Business, Finance, Economics, or related field

Job description

A global leader in online trading and investment solutions is seeking a Senior Manager for Global Sales & Service Excellence in Jakarta Utara. This strategic role involves leading multi-regional sales teams, developing sales plans for market expansion, and ensuring high-quality customer service delivery. Candidates must have a university degree, proven leadership in sales roles, and fluency in Bahasa and English. The ideal candidate will possess deep expertise in forex trading and regulatory compliance.