Global Contact Center English Speaker

TP; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hospitality service provider in Bali seeks English-speaking professionals to join their global contact center. The role entails handling customer inquiries, providing detailed information about hotel services, and promoting properties. Candidates should possess a Diploma (D3), with 2-3 years of relevant experience in customer service or sales, and strong communication skills. Shift work, including weekends, is a requirement, and the company encourages applications from candidates with disabilities.

Qualifications

• Minimum education required is a Diploma (D3) in any major.
• 2-3 years of experience in Contact Center, Customer Service, or Sales.
• Fluent in English with strong communication skills.

Responsibilities

• Handle inbound and outbound customer inquiries via phone and email.
• Provide accurate information regarding hotel services and reservations.
• Upsell and promote properties within the hotel group.

Skills

Fluent in English

Customer-oriented

Verbal communication skills

Written communication skills

Service-minded

Education

Diploma (D3) in any major

Job description

Location: TP Bali Site

Onboarding Date: Monday, 23rd February 2026

Job Description

Join a global contact center in Bali and deliver high-quality customer service for an international hospitality brand. We are looking for English-speaking professionals to support customer interactions across multiple communication channels.

Responsibilities

• Handle inbound and outbound customer inquiries via phone and email in a professional manner.
• Provide accurate and detailed information regarding hotel services, reservations, and policies.
• Upsell and promote properties or services within the hotel group to potential and existing customers.
• Ensure customer satisfaction by delivering friendly, efficient, and solution-oriented service.

Qualifications

• Minimum education: Diploma (D3) in any major.
• 2–3 years of experience in Contact Center/Call Center, Customer Service, or Sales.
• Fluent in English with strong verbal and written communication skills.
• Highly communicative, customer-oriented, and service-minded.
• Willing to work in shifts, including weekends and public holidays.
• Open to candidates with disabilities (must be able to see, speak, and type).