General Manager The Seed Bali

THE SEED BALI; Amlapura; On-site; IDR 999.333.000 - 1.332.446.000; Full time

Job summary

A luxury hospitality establishment in Bali is seeking a General Manager to oversee operations, financial management, and guest experience. The ideal candidate will have 3-5 years of management experience in luxury hospitality, strong financial acumen, and excellent communication skills. This role requires a dynamic leader adept at fostering a high-performance culture while ensuring compliance with regulations and delivering exceptional service to guests.

Qualifications

• Minimum 3–5+ years management experience in luxury hospitality (private villas, boutique resorts, lifestyle hotels).
• Proven track record in financial management, budgeting, and P&L ownership.
• Strong leadership skills with experience managing multi-department teams.
• Excellent communication skills; English fluency required, Bahasa Indonesia a strong advantage.

Responsibilities

• Lead full annual budgeting process and monthly forecasting for all departments.
• Oversee all daily operations with a strong emphasis on luxury service consistency.
• Ensure compliance with Indonesian hospitality and safety regulations.
• Develop and implement training programme focused on luxury service, communication, and operational excellence.

Job description

The General Manager oversees all operational, financial, HR, and guest‑experience functions of The Seed Bali. This role requires close daily coordination with the finance, operations, sales, communications, and guest relations departments. The GM is responsible for budgeting, property maintenance and asset protection, service quality, staff development, and ensuring seamless execution of every booking—each of which is unique and often tailored to high‑profile international clients.

This position is ideal for a dynamic, outgoing, hands‑on leader who thrives in a fast‑paced, constantly changing environment and enjoys working with diverse cultures and high‑end guests.

Responsibilities

1. Financial Leadership & Budgeting
   • Lead full annual budgeting process and monthly forecasting for all departments.
   • Oversee and analyse monthly P&L performance, ensuring accuracy and cost control.
   • Implement financial discipline across the property, reviewing departmental spending and identifying savings opportunities.
   • Approve CAPEX requests and oversee project ROI assessments.
   • Produce financial reports and insights for ownership, including risks, opportunities, and variance commentary.
2. Operations, Guest Service & Property Management
   • Oversee all daily operations with a strong emphasis on luxury service consistency.
   • Ensure the estate is maintained to the highest standard of cleanliness, safety, and presentation at all times.
   • Manage all property management and upkeep, including preventive maintenance schedules, asset protection, engineering, landscaping, and upgrades.
   • Conduct frequent property inspections with maintenance and ops teams to address issues proactively.
   • Lead VIP guest experience standards, ensuring a personalized and anticipatory service culture.
   • Coordinate the execution of diverse bookings (weddings, retreats, events, film crews, families), ensuring all operational departments are aligned.
   • Serve as the senior host and escalation point for guest relations and service recovery.
   • Oversee recruitment, training, performance management, and HR compliance for all staff.
   • Lead and mentor all department heads, building a high‑performing, collaborative culture.
   • Develop and implement training programme focused on luxury service, communication, and operational excellence.
   • Align staffing levels with business needs, forecasting manpower for peak seasons, large events, and special projects.
   • Promote positive staff morale, internal communication, and professional development.
   • Collaborate closely with the Sales, Communications/PR, and Guest Relations teams to ensure all external promises match operational capability.
   • Work with the Sales team to review booking requirements, VIP preferences, budgets, and operational feasibility.
   • Ensure a smooth handover from Sales > Guest Relations > Operations so all details are executed correctly on property.
   • Support FAM trips, media visits, agent stays, and VIP inspections by coordinating with operations and guest relations.
   • Act as operational support for all communication strategies that impact guest experience delivery.
3. Compliance, Safety & Risk Management
   • Ensure compliance with Indonesian hospitality, labour, safety, and environmental regulations.
   • Oversee guest and staff safety protocols, emergency procedures, and insurance requirements.
   • Manage vendor and contractor relationships, ensuring service quality meets The Seed's standards.
   • Maintain accurate documentation, SOPs, and audit‑ready operational systems.

Qualifications & Experience

• Minimum 3–5+ years management experience in luxury hospitality (private villas, boutique resorts, lifestyle hotels).
• Proven track record in financial management, budgeting, and P&L ownership.
• Strong background in property management, maintenance planning, and asset protection.
• Experience working with international guests, VIPs, UHNW families, event planners, and production teams.
• Strong leadership skills with experience managing multi‑department teams.
• Excellent communication skills; English fluency required, Bahasa Indonesia a strong advantage.
• Background in weddings, events, and bespoke experience planning is a plus.
• Degree in Hospitality, Business Administration, or related field.

Personal Attributes

• Outgoing, energetic, and confident people‑person.
• Hands‑on leadership style with a presence across all areas of the property.
• Highly adaptable; thrives in changing environments where no two bookings are the same.
• Strong organization and problem‑solving abilities.
• High emotional intelligence and ability to manage sensitive VIP requests.
• Calm under pressure, solution‑driven, and able to prioritize effectively.