General Manager

PT Amanda Arumdhani Aishwarya; Jakarta Utara; On-site; IDR 450.000.000 - 550.000.000; Full time

Job summary

A retail company in Jakarta Utara is seeking a General Manager to oversee daily operations and manage e-Commerce platforms. The ideal candidate will have strong leadership capabilities, financial management skills, and experience in the FMCG industry. This role requires a minimum of 5 years in leadership roles and proficiency in digital marketing, with fluency in English essential. Competitive salary and benefits offered.

Qualifications

• Minimum 5 years of experience in senior management or leadership roles.
• Strong understanding of retail operations, including inventory management.
• Proven track record of driving operational excellence.

Responsibilities

• Oversee day-to-day retail operations of the company.
• Manage e-Commerce platforms to achieve business goals.
• Conduct regular performance evaluations and provide coaching.

Skills

Leadership and people management

Communication and interpersonal skills

Financial management skills

Analytical and problem-solving skills

Digital marketing experience

Fluency in English

Education

Bachelor’s degree in Business Administration or Management

Master’s degree (preferred)

Tools

Microsoft Excel

PowerPoint

Retail management software

Job description

Overview

PT Amanda Arumdhani Aishwarya (Mugi Rekso Abadi Group), the retail company behind the South Korea brand "Wiggle Wiggle", specializing in household and consumer goods, is currently looking for a General Manager.

Requirements and Qualifications

• Bachelor’s degree in Business Administration, Management; a Master’s degree is a plus.
• Minimum 5 years of experience in senior management or leadership roles, preferably as a Brand Manager or Product Manager in the FMCG industry &/ similar retail experience.
• Strong leadership and people management skills, communication, and interpersonal skills with the ability to inspire and motivate teams.
• Strong financial management skills (manage budgets, financial statements, forecasts sales and control expenses) and market dynamics to meet business goals.
• Strong analytical and problem-solving skills, with the ability to identify issues, develop solutions and make decisions quickly.
• Thorough understanding of retail operations, including inventory management, staffing, and customer satisfaction.
• Proven track record of driving operational excellence and delivering measurable improvements in efficiency, productivity, and profitability.
• Proven experience in digital marketing or related roles, with a strong emphasis on data analytics and measurable campaign success.
• Fluent in English (written and spoken) is required. Additional language skills (Korean) is a plus.
• Excellent verbal and written communication skills with the ability to effectively collaborate, attention to detail & trustworthy with pleasant personality.
• Proficiency in computer literacy (Microsoft Excel and PowerPoint), retail management software, POS systems, and other business management tools.

Job Descriptions

• Oversee day-to-day retail operations of the company (offline store including staffing, inventory management); manage e-Commerce platforms (Company’s website, Shopee, Tokopedia, TikTok Shop, Lazada, etc.) to ensure efficiency and effectiveness to achieve business goals.
• Oversee marketing initiatives to strengthen brand awareness, increase customer engagement, and boost online and offline sales performance.
• Conduct regular performance evaluations and provide coaching, training, and development opportunities.
• Monitor store performance, sales metrics, and customer satisfaction levels, adjusting strategies as needed to achieve business goals.
• Conduct market trend and competitor analysis to adapt to trends, pricing strategies, and optimize digital marketing campaigns across various platforms (social media, email marketing, etc.).
• Optimize inventory levels, ensure timely stock replenishment, and work with the supply chain team to reduce shrinkage and overstock.
• Develop and execute operational strategies to enhance efficiency, productivity, and profitability across all retail stores (offline store, company’s website and online platforms).
• Analyze operational data and identify opportunities for cost savings and revenue growth.
• Collaborate with cross-functional teams to ensure seamless integration of operations with other business functions.
• Provide leadership and mentorship to Person in Charge and the operations team.
• Manage relationships with third-party (e-Commerce platforms such as Company’s website, Shopee, Tokopedia, TikTok Shop, Lazada, etc., and logistics vendors) to ensure smooth order fulfillment.