GDS Travel Customer Expert

TP; Surakarta; On-site; IDR 6.000.000 - 8.000.000; Full time

Job summary

A leading travel agency in Surakarta is seeking individuals to manage flight bookings and reservations using GDS systems like Amadeus, Galileo, or Sabre. Applicants should have at least a D3 degree, a minimum GPA of 2.75, and experience in customer service, preferably within the travel industry. Strong English communication skills and the willingness to work in shifts, including weekends and holidays, are essential. This role offers the opportunity to enhance your skills in a dynamic environment.

Qualifications

• Fresh graduates welcome, must have minimum GPA of 2.75.
• Experience in call center preferred, especially in travel industry.
• Willing to work on shifting schedule including weekends and holidays.

Responsibilities

• Manage flight bookings and reservations on GDS portals.
• Handle refunds, cancellations, and itinerary changes accurately.
• Address customer queries and resolve escalations professionally.
• Maintain high-quality service with timely resolutions.

Skills

Proficient in GDS systems

Good communication skills in English (B2)

Customer service orientation

Education

Minimum D3 any Major

Tools

Amadeus

Galileo

Sabre

Job description

Qualification:

• Minimum D3 any Major (Fresh Graduate are Welcome)
• Minimum GPA 2,75
• Experience minimum 6 months in Call Center (Have experience in travel industry/GDS operations preferred)
• Proficiency in GDS systems (Amadeus/Galileo/Sabre)
• Communicative.
• Good written and verbal communication skills in English (B2)
• Willing to work in Shifting Schedule including weekend and Public Holiday.
• Willing to place in SURAKARTA (SOLO RAYA)

Job Responsibilities:

• Manage flight bookings & reservations on GDS portals (Amadeus/Galileo/Sabre)
• Handle refunds, cancellations, reissues, & itinerary changes accurately
• Address customer queries, documentation, & concerns
• Resolve customer escalations (including email, chat, and voice) professionally
• Maintain high-quality service with timely resolutions