Front Office Supervisor

PT. Arnalaya Resorts Indonesia; Semarapura; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hospitality company in Bali is seeking a Front Office Supervisor to ensure smooth daily operations and provide exceptional guest experiences. The ideal candidate has proven experience in a similar role, excellent English communication skills, and a strong hospitality mindset. You will manage check-in/check-out processes, handle guest inquiries, and maintain the high standards of service expected at Arna Suites. Relocation to Bali is preferred.

Benefits

Service charge

Positive and professional work environment

Qualifications

• Proven experience as Front Office Supervisor or equivalent.
• Strong understanding of guest experience for international clientele.
• Able to manage Front Office daily operations efficiently.

Responsibilities

• Ensure efficient daily operation of the Front Office.
• Welcome and assist guests with personalized service.
• Handle check-in, check-out, reservations, and inquiries.
• Manage guest complaints and special requests professionally.
• Maintain high standards of guest experience.

Skills

Excellent communication skills in English

Guest experience handling

Service-oriented mindset

Operational management skills

Coordination skills

Job description

Arna Suites & Ocean is looking for a passionate and professional candidate to join our team as:

Qualifications:

Proven experience as Front Office Supervisor / Senior Receptionist / Guest Relation

Excellent communication skills in English (spoken & written)

Strong understanding of guest experience & guest handling for international guests in Lembongan

Service-oriented with a strong hospitality mindset

Able to manage schedule, SOP, and Front Office daily operations

Good coordination skills with other departments

Preferably located in Bali / Lembongan / Nusa Penida or willing to relocate

Key Responsibilities:

Ensure a smooth and efficient daily operation of the Front Office

Welcome and assist guests with professionalism, warmth, and personalized service

Handle check-in & check-out, reservations, payments and guest inquiries

Manage guest complaints and special requests promptly and professionally

Maintain high standards of guest experience in line with Arna Suites & Ocean brand values

Service charge

Positive and professional work environment

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Front Office Supervisor?

Do you have customer service experience?