Front Office Manager (Mandarin Speaker)

PT PRIESMA MITRA JAYA; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A reputable hotel in North Jakarta is seeking a Front Office Manager to oversee guest inquiries and ensure satisfaction through excellent service. You will be responsible for coordinating with various departments and maintaining records. Ideal candidates should have a diploma or degree in Hospitality and at least 1–2 years of experience in a similar role. Strong interpersonal and customer service skills are essential, along with a positive attitude and willingness to work on shifts, weekends, and holidays.

Qualifications

• Minimum diploma or bachelor’s degree in Hospitality, Tourism, Business, or related field.
• 1–2 years of experience in a similar role in a 4-star hotel.
• Strong interpersonal and customer service skills.

Responsibilities

• Handle guest inquiries, concerns, and special requests promptly.
• Coordinate with departments to ensure guest expectations are met.
• Assist Mandarin-speaking guests with translation and special needs.

Skills

Interpersonal skills

Customer service skills

Teamwork

Education

Diploma or Bachelor’s degree in Hospitality, Tourism, Business, or related field

Job description

Our client a reputable 4-star hotel, is opening up positions for passionate and service-minded individuals to join their team!

Front Office Manager

Responsibilities

• Handle guest inquiries, concerns, and special requests promptly and efficiently.
• Provide accurate information about hotel facilities, services, and local attractions.
• Coordinate with Housekeeping, F&B, Concierge, and other departments to ensure guest expectations are met.
• Maintain updated records of bookings, payments, and guest preferences.
• Assist Mandarin-speaking guests with translation, communication, and special needs.
• Resolve guest complaints professionally and elevate issues when necessary.
• Adhere to hotel policies, safety standards, and grooming guidelines.

Qualifications

• Minimum diploma or bachelor’s degree in Hospitality, Tourism, Business, or related field.
• 1–2 years of experience in a similar role in a 4-star hotel (fresh graduates welcome for junior roles).
• Strong interpersonal and customer service skills.
• Professional appearance, polite demeanor, and positive attitude.
• Willing to work in North Jakarta, on shifts, weekends, and public holidays.
• Strong teamwork abilities and a commitment to providing excellent service.

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Front Office Manager?

How much notice are you required to give your current employer?

How would you rate your English language skills?

How many years' experience do you have as a Mandarin Language Specialist?

North Jakarta, Jakarta, ID