Front Desk Agent

Accor Hotels; Cikini; On-site; IDR 250.166.000 - 333.556.000; Full time

Job summary

A leading international hotel in Cikini is seeking a Guest Service Agent to provide exceptional service during guest check-in and check-out. Responsibilities include handling reservations, addressing guest needs, and maintaining hotel standards. Ideal candidates will have 1+ year of experience in guest services and strong communication skills. This position offers an opportunity to work in a dynamic hotel environment.

Qualifications

• Minimum 1 year of experience in a similar capacity or preferably in guest services.
• Excellent reading, writing, and oral proficiency in English.
• Service oriented with an eye for details.

Responsibilities

• Deliver service beyond expectation.
• Responsible for smooth check-in and check-out procedures.
• Handle guest complaints and provide solutions.

Skills

Guest services

Communication skills

MS Excel

MS Word

MS PowerPoint

Job description

Company Description

Novotel Jakarta Cikini is strategically located in Cikini, the heart of Jakarta. The 245-room hotel features Food Exchange, a casual International Buffet restaurant with ideal offerings for business and meeting purposes. It provides free bicycles, private parking, an outdoor swimming pool, and a fitness center. Other facilities at the property include a restaurant, room service, a 24-hour front desk, and free WiFi.

Enjoy your stay in the 245-room hotel. This modern business hotel is close to Jakarta's Golden Triangle, minutes from the CBD, SCBD, and Dr. Cipto Mangunkusumo National General Hospital, Proclamation Monument, Taman Ismail Marzuki, Taman Menteng, and Jakarta's Gambir train station.

Located on Jalan Cikini, Central Jakarta's heritage tourism destination, Novotel Jakarta Cikini provides access to explore Central Jakarta's historical sites and minutes from the glittering city center of Jakarta.

Job Description

• To be available at all times to deliver service beyond expectation.
• Maintain the positive appearance, proper grooming and keeps tidy.
• Responsible for smooth check-in, check-out, posting all transactions and reporting.
• Has good knowledge of hotel information and Accor programs, rate structure, activities, product, housekeeping and front office tasks and procedures.
• Good knowledge of room availability, peak season or fully booked.
• Pays full attention to guest’s demands, especially when dealing with handling any complaint. Shall always try his / her best to put her / himself in the guest’s position. If guest problem can not be solved, refers to the superior directly.
• Provide assistance to the guests who have health problems by offering first aid kit or doctor’s service.
• Arrange all pick-up / transfer services.
• Handle wake-up call requests.
• Prepare and organizes handling of group check-in and check-out.
• Inform superiors properly regarding potential skippers.
• Inform superiors and all service areas in case of sleep out, as well as the guest him / herself regarding the sleep out policy.

Qualifications

• Minimum 1 year of experience in a similar capacity or preferably in the area of guest services in midscale hotels
• Excellent reading, writing and oral proficiency in English language.
• Proficient in MS Excel, Word, & PowerPoint
• Good communication skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times