Fraud Consultant

Macquarie Group; Indonesia; Hybrid; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global financial services provider is seeking a member for its Client Protect Team in Indonesia. The role involves protecting clients and their funds through online support while identifying potential fraud. You will validate transactions that may pose risks and help recover lost funds. This position offers flexible working shifts, including night shifts, and provides the opportunity to advance to a senior fraud analyst role, supporting victims in preventing further loss.

Responsibilities

• Protect clients and their funds across Banking and Financial Services products.
• Provide online support with a focus on identifying fraudulent actors.
• Validate transactions that may be at risk to prevent fraud.

Job description

As a member of our Client Protect Team, you will be responsible for protecting clients and their funds across our Banking and Financial Services products. We support clients 24/7 providing flexible working shifts, with rostered hours from Monday – Sunday, with night shifts. You will support our clients by providing online support to clients with a strong focus on identifying possible fraudulent actors. In addition, you will be validating transactions with clients which may be identified to be of risk, with the overall view to preventing fraud and scams.

This role provides the opportunity to grow into a senior fraud analyst role which provides high care support to victims and helping prevent further loss. You will also work with internal teams to aid clients in seeking recovery of lost funds.

As a member of our Client Protect Team, you will be responsible for protecting clients and their funds across our Banking and Financial Services products. We support clients 24/7 providing flexible working shifts, with rostered hours from Monday – Sunday, with night shifts. You will support our clients by providing online support to clients with a strong focus on identifying possible fraudulent actors. In addition, you will be validating transactions with clients which may be identified to be of risk, with the overall view to preventing fraud and scams.

This role provides the opportunity to grow into a senior fraud analyst role which provides high care support to victims and helping prevent further loss. You will also work with internal teams to aid clients in seeking recovery of lost funds.