Food & Beverage Reservations Ambassador

Sofitel; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A prestigious 5-star beachfront resort in Bali is seeking a highly organized F&B Reservations Ambassador to manage restaurant reservations and ensure a seamless guest experience. The ideal candidate will have experience in F&B reservations or front office roles and possess strong communication skills. Your responsibilities will include handling all reservation inquiries, managing table allocations, and maintaining reservation records. Join a dynamic team dedicated to providing exceptional service in a luxurious environment.

Qualifications

• Experience in F&B reservations, restaurant host/hostess, or front office roles preferred.
• Ability to handle guest complaints with professionalism and empathy.
• Willingness to work flexible hours, including weekends and holidays.

Responsibilities

• Handle all incoming reservation inquiries for F&B outlets.
• Accurately record, modify, and confirm restaurant reservations.
• Coordinate with outlet managers to manage table allocations.

Skills

Strong communication skills in English

Customer service orientation

Organizational skills

Attention to detail

Ability to multitask

Telephone etiquette

Positive attitude

Education

Experience in F&B reservations, restaurant host/hostess, or front office roles

Familiarity with reservation systems

Computer literacy

Tools

SevenRooms

OpenTable

ResDiary

Job description

Company Description

Experience the epitome of French-inspired luxury at Sofitel Bali Nusa Dua Beach Resort, a prestigious 5-star beachfront haven boasting tropical gardens and sleek modern architecture. Offers exclusive experiences for ALL members, this magnificent resort provides 413 exquisite rooms, including 39 suites and villas, along with an array of resort facilities. Indulge in a culinary journey at three restaurants and two bars, rejuvenate at Sofitel FITNESS and Sofitel SPA, and delight in the outdoor and indoor kids club. Additionally, the resort features 24 function venues, including a Grand Ballroom and a Beachfront Ballroom. Discover the ultimate Art de Vivre at Club Millésime, where delectable cuisine, exquisite wines, and Balinese charm await. Nestled in the serene Nusa Dua enclave, this remarkable 5‑star beach resort offers easy access to Bali’s tranquil eastern coastline. Just a 10‑minute drive from the airport and a short distance from the water sport coastal area of Tanjung Benoa, it is situated within the exclusive resort area of Nusa Dua, showcasing a picturesque sunrise, pristine beach, and a 7 km beachside pathway ideal for morning walks or cycling tours.

Job Description

We are looking for a highly organized F&B Reservations Ambassador to join our dynamic Food & Beverage team. In this role, you will be responsible for handling all restaurant reservations, ensuring a seamless guest experience from the moment they make a booking until their visit. You will work closely with the F&B outlets and Guest Relations teams to optimize table allocation, maximize revenue, and deliver exceptional service aligned with the brand standards of Sofitel.

• Handle all incoming reservation inquiries for F&B outlets via phone, email, messaging platforms, and online booking channels
• Accurately record, modify, and confirm restaurant reservations in the system
• Provide detailed information about restaurant concepts, menus, promotions, and special events to guests
• Coordinate with outlet managers to manage table allocations and optimize seating capacity
• Communicate guest preferences, special requests, and dietary requirements to the respective outlets
• Ensure smooth flow of information between F&B, Front Office, and Guest Experience teams
• Upsell special menus, events, and premium seating options to increase revenue
• Monitor no-show and cancellation patterns and update reports accordingly
• Maintain updated knowledge of all current F&B promotions, operating hours, and events
• Follow brand standards to ensure consistent and professional reservation handling
• Assist in preparing daily reservation reports and forecasts
• Contribute to overall guest satisfaction through exceptional hospitality and personalized service
• Maintain accurate reservation records and ensure data integrity

Qualifications

• Experience in F&B reservations, restaurant host/hostess, or front office roles preferred
• Strong communication skills in English (additional languages are an advantage)
• Excellent telephone etiquette and customer service orientation
• Familiar with reservation systems (SevenRooms, OpenTable, ResDiary, or similar)
• Strong organizational skills and attention to detail
• Ability to multitask and work under pressure in a fast‑paced environment
• Knowledge of F&B operations and restaurant service standards
• Ability to handle guest complaints with professionalism and empathy
• Well‑groomed appearance and confident interpersonal skills
• Willingness to work flexible hours, including weekends and holidays
• Computer literate (email, Excel, reservation software)
• Positive attitude and eagerness to learn