Food & Beverage Reservations Ambassador

PT Accor Advantageplus; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A prestigious resort in Bali is looking for a highly organized F&B Reservations Ambassador to join their dynamic Food & Beverage team. This role involves handling restaurant reservations and ensuring a seamless guest experience. Responsibilities include managing table allocations and optimizing seating capacity, so strong organizational skills and experience in reservations or hospitality are essential. The ideal candidate has excellent communication skills and should be familiar with reservation systems. Flexible working hours are required.

Qualifications

• Experience in F&B reservations, restaurant host/hostess, or front office roles preferred.
• Strong communication skills in English (additional languages are an advantage).
• Familiar with reservation systems (SevenRooms, OpenTable, ResDiary, or similar).
• Organizational skills and attention to detail are essential.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle all incoming reservation inquiries for F&B outlets.
• Accurately record and confirm restaurant reservations.
• Provide detailed information about restaurant concepts and menus.
• Optimize table allocation and manage seating capacity.
• Communicate guest preferences and dietary requirements.

Skills

Experience in F&B reservations or front office roles

Strong communication skills in English

Familiar with reservation systems

Strong organizational skills

Ability to multitask

Knowledge of F&B operations

Professionalism in handling guest complaints

Computer literate

Positive attitude

Tools

SevenRooms

OpenTable

ResDiary

Job description

Overview

Experience the epitome of French-inspired luxury at Sofitel Bali Nusa Dua Beach Resort, a prestigious 5-star beachfront haven boasting tropical gardens and sleek modern architecture. This resort offers exclusive experiences for ALL members, with 413 rooms including 39 suites and villas, three restaurants, two bars, Sofitel FITNESS and Sofitel SPA, as well as indoor and outdoor kids clubs. The resort features 24 function venues, including a Grand Ballroom and a Beachfront Ballroom, and the Art de Vivre at Club Millésime. Located in the serene Nusa Dua enclave, it offers easy access to Bali’s tranquil coastline, a pristine beach, and a 7 km beachside pathway for morning walks or cycling.

Job Description

We are looking for a highly organized F&B Reservations Ambassador to join our dynamic Food & Beverage team. In this role, you will be responsible for handling all restaurant reservations, ensuring a seamless guest experience from the moment they make a booking until their visit. You will work closely with the F&B outlets and Guest Relations teams to optimize table allocation, maximize revenue, and deliver exceptional service aligned with the brand standards of Sofitel.

• Handle all incoming reservation inquiries for F&B outlets via phone, email, messaging platforms, and online booking channels
• Accurately record, modify, and confirm restaurant reservations in the system
• Provide detailed information about restaurant concepts, menus, promotions, and special events to guests
• Coordinate with outlet managers to manage table allocations and optimize seating capacity
• Communicate guest preferences, special requests, and dietary requirements to the respective outlets
• Ensure smooth flow of information between F&B, Front Office, and Guest Experience teams
• Upsell special menus, events, and premium seating options to increase revenue
• Monitor no-show and cancellation patterns and update reports accordingly
• Maintain updated knowledge of all current F&B promotions, operating hours, and events
• Follow brand standards to ensure consistent and professional reservation handling
• Assist in preparing daily reservation reports and forecasts
• Contribute to overall guest satisfaction through exceptional hospitality and personalized service
• Maintain accurate reservation records and ensure data integrity

Qualifications

• Experience in F&B reservations, restaurant host/hostess, or front office roles preferred
• Strong communication skills in English (additional languages are an advantage)
• Familiar with reservation systems (SevenRooms, OpenTable, ResDiary, or similar)
• Strong organizational skills and attention to detail
• Ability to multitask and work under pressure in a fast-paced environment
• Knowledge of F&B operations and restaurant service standards
• Ability to handle guest complaints with professionalism and empathy
• Well-groomed appearance and confident interpersonal skills
• Willingness to work flexible hours, including weekends and holidays
• Computer literate (email, Excel, reservation software)
• Positive attitude and eagerness to learn

All Applicants must be legally entitled to live and work in Indonesia

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.