FMS Support Engineer | Balikpapan

Hexagon Mining, Inc.; Balikpapan; On-site; IDR 656.491.000 - 1.148.860.000; Full time

Job summary

A global leader in measurement technologies is seeking a Software Support Engineer in Balikpapan, Indonesia. The role involves troubleshooting technical issues and supporting client operations with Hexagon's software systems. Ideal candidates will have experience in mining and expertise in software engineering, particularly in using Linux and databases. Travel opportunities are included.

Benefits

Opportunities for domestic and international travel

Qualifications

• Prior experience within mining, ideally across Fleet Management Systems/safety system product suites.
• Experience working in the mining industry. Global experience desirable.

Responsibilities

• Troubleshoot and resolve complex technical issues.
• Collaborate with cross-functional teams.
• Adhere to documentation and reporting standards.

Skills

Technical knowledge

Linux OS

C++ or Objective-C

PostgreSQL or MongoDB

Customer engagement

Education

Tertiary Qualifications in Software/Mechatronics or Electronics Engineering

Job description

Company

We are Hexagon. At Hexagon, we do not just measure the world – we define its future. As the global leader in measurement technologies, we provide the confidence that vital industries rely on to build, navigate, and innovate. We bridge the physical and digital worlds with cutting-edge metrology, reality capture, and positioning solutions – making industries and cities safer, smarter, and more sustainable.

Hexagon Autonomous Solution comprises three divisions: Agriculture, Autonomy & Positioning and Mining – providing a breadth of perception, positioning, vehicle autonomy and site orchestration technologies to enable full autonomous solutions for the agriculture, mining, automotive and marine sectors.

Hexagon Mining Division: One technology partner. For the life of your mine. Our mining technologies provide surveying, design, fleet management, production optimisation and collision avoidance capabilities in a single, life-of-mine solution that connects people and processes, reduces costs and improves the safety and productivity of mine sites.

The Position; Reporting to the Software Services & Support Manager, we are looking for a Software Support Engineer to join our Balikpapan team. This position’s responsibility is to ensure that Hexagon's software systems are optimized and delivering maximum value to customer operations. Leveraging your technical expertise, you analyse deployed systems and products, providing critical support through training, instruction, and advice on their effective use and operation.

Responsibilities

• Technical
• Troubleshoot and resolve a broad range of complex technical issues by leveraging expert technical knowledge and an in-depth knowledge of Hexagon’s suite of products.
• Manage compatibility and integration issues with diverse hardware and software environments to resolution.

Operational

• Collaborate with cross-functional teams to ensure minimal disruption to client operations during support and upgrade activities.
• Maintain, enhance, and adhere to Hexagon and client documentation and reporting standards, systems, processes, policies, and procedures, participating in audits when required.

Customer Engagement

• Maintain, enhance, and adhere to Hexagon and client documentation and reporting standards, systems, processes, policies, and procedures, participating in audits when required.

Travel

• This position may require travel to client sites ad hoc as per requirements. All travel and accommodation will be provided by the business.

About you

We are looking for an experienced person who is ready for the next step in their career, where your knowledge, skills, experience and passion can be brought to the forefront of your role.

In addition we are seeking those with the following qualifications and skills;

Technical

• Tertiary Qualifications in Software/Mechatronics or Electronics Engineering, computer science or related fields
• Prior experience within mining, ideally across Fleet Management Systems/safety system product suites
• Experience with Linux OS and shell scripting
• Knowledge of C++ OR Objective-C programming languages
• Experience with relational (PostgreSQL, Microsoft SQL Server) or NoSQL databases (MongoDB)
• Experience working in the mining industry. Global experience desirable.

General

• Initiative & Self driven: Able to establish own time management/routine to meet deliverables
• Agility: Able to adapt to changing requirements from business or customer, proactively pivot to new directions
• Customer Centric & Solution Focused: Ensure our customer service lifecycle is delivered in partnership, solution driven in our engagement
• Collaborative: Build cohesive working relationships with multi-functional teams internal/external
• Thrive in Dynamic Environments: Curious and proactive in navigating evolving landscapes
• Working Rights: Permanent Resident or Australian Citizen
• Valid Australian working rights: Permanent Resident or Australian Citizen

At Hexagon Mining, we understand the value of firsthand experience, and we believe that travel is an essential part of providing exceptional service to our clients. As such, this role offers exciting opportunities for domestic and/or international travel, giving you the chance to work with clients from around the world and see different parts of the mining industry in action.

We are committed to being a diverse workplace that mirrors the international nature of our business, with employees, customers and suppliers working across the world in more than 50 countries.