Export Customer Services and Operation Supervisor

PT Bahari Eka Nusantara (Ben Line Agencies); Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading shipping services provider in Indonesia is looking for an Export Customer Services and Operation Supervisor. The successful candidate will handle customer inquiries, ensure fast solutions, and maintain relationships with both customers and carriers. A Bachelor's degree from a shipping academy and at least 3 years of experience in Freight Forwarding/Logistics are required. Candidates must possess excellent English communication skills and strong problem-solving abilities.

Qualifications

• Minimum Bachelor's Degree from Shipping Academies.
• At least 3 years of experience in Freight Forwarding/Logistics.
• Excellent command of both written and spoken English.

Responsibilities

• Handle customer inquiries regarding shipments.
• Deliver fast and excellent solutions to customers.
• Prepare and check documents on export-import activities.

Skills

Customer inquiry management

Decision-making

Problem-solving

Communication

Multitasking

Education

Bachelor's Degree from Shipping Academies

Job description

Export Customer Services and Operation Supervisor

• Handle customer inquiries of their shipment
• Deliver fast and excellent solution to customers.
• Establish and maintain relationship with customers.
• Maintain relationships with carriers and customers.
• Solve customer and carrier problems and help resolve issues.
• Be well organized, capable and practiced in handling complex and multifaceted tasks.
• Select export and import services and explain the best solution to solve the problem.
• Expedite corrections or adjustments, follow up to ensure solution.
• Be responsible for preparing & checking documents and reports on export‑import activities to customers.
• Coordinate with agents related to export, import and forwarding activities.
• Have good decision‑making and problem‑solving skill.
• Attract potential customers by answering product and services questions, suggesting information about other products and services.

Qualifications

• Minimum Bachelor's Degree from Shipping Academies.
• At least 3 years of working experience in Freight Forwarding/Logistics/EXIM/Logistics Operation.
• Familiar with transportation and forwarding services for export and import.
• Excellent command of both written and spoken English.
• Strong and well‑developed communication and interpersonal skill.
• Good communication skill, well organized, high motivation, good analytical thinking.
• Pleasant personality, tight in follow‑up and detail oriented.
• Has ability multitasking.

Ben Line Agencies is your shipping services partner of choice in Asia. Through a network of offices covering the region we provide first class liner and port agency services to many of the best known names in the maritime sector, together with an extensive range of related services. With over 150 years of experience in the shipping industry in Asia, Ben Line Agencies has established a network of over 100 offices across 16 countries and has built a solid reputation based on integrity, consistency and competence.