Employee Services Section Head

PT Integra Solusi Mandiri; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading IT consulting firm in Jakarta Utara is seeking a seasoned HR Manager to oversee payroll and HRIS, ensuring compliance with local labor laws while managing a positive employee experience. The role emphasizes strong HR operations management, effective team leadership, and process optimization. This position offers the opportunity to influence and improve service delivery within a forward-thinking company.

Qualifications

• Strong knowledge in HR operations management is required.
• Familiarity with Indonesia's employment laws is essential.
• Proficient in HRIS and MS Office Suite.

Responsibilities

• Lead the Payroll & HRIS and Employee & Industrial Relations.
• Oversee HR service delivery processes including onboarding and payroll.
• Ensure compliance with local labor laws and corporate policies.

Skills

HR operations management

Payroll administration

Benefits administration

Compliance with labor laws

HRIS proficiency

MS Office Suite

Team leadership

Service excellence

Process engineering

Job description

Responsibilities

• Lead the Payroll & HRIS and Employee & Industrial Relations.
• Oversee end‑to‑end HR service delivery processes: onboarding, job changes, off‑boarding, payroll, benefits administration.
• Oversee and manage HR operations matters in Singapore, ensuring alignment with local practices and regulations.
• Monitor quality of service delivery, identify improvement areas and increase operational efficiency.
• Ensure compliance with local labour laws, including Indonesia employment laws and regulations, and corporate policies.
• Ensure a positive employee experience by providing prompt, accurate, helpful support to employees and managers.
• Ensure all HR administration processes are handled with appropriate control mechanisms, including 4‑eye check, data protection and compliance tasks.
• Act as first point of contact for escalations.
• Manage third‑party connections with payroll and other service providers.
• Monitor the workload and ensure resources to provide excellent services and performance.

Competencies and skills

• Strong knowledge and experience in HR operations management, including payroll administration, benefits administration, and compliance.
• Familiarity with Indonesia's employment laws and regulations.
• Proficiency in HRIS and MS Office Suite; able to manage and optimize HR processes.
• Proven managerial experience with effective team leadership.
• Background in delivering high-quality service within a shared services or HR operations environment.
• Commitment to service excellence and continuous improvement.
• Excellent ability to engage, influence, and motivate team members.
• Hands‑on experience in process engineering and re‑engineering to drive operational efficiency and innovation.

Company Information

PT Integra Solusi Mandiri is a leading IT Consulting and Digital Business Solution Provider. As an authorized SAP International partner in Indonesia, we help companies optimize business performance with consistent service delivery, lower total cost of ownership, and elevated productivity. We discover new business and technology trends, then create reliable IT solutions. Our experience and technology knowledge are our assets. PT Integra Solusi Mandiri is ready to scale up your business. Let’s work together.