Ecommerce and reservation staff

BVR GROUP ASIA; Kuta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading villa rental company in Bali seeks an individual to oversee online presence and manage reservations. Candidates should have a relevant degree and strong customer service skills. Responsibilities include managing online listings, handling inquiries, and collaborating with the operations team. This is an excellent opportunity for fresh graduates and seasoned professionals alike.

Qualifications

• Experience in e-commerce, reservations, or similar role in hospitality.
• Fresh graduates welcome to apply.

Responsibilities

• Oversee and manage the company’s online presence across all OTA platforms.
• Develop strategies to increase online sales and reservations.
• Update product listings on all online channels.
• Coordinate with marketing team for promotional campaigns.
• Handle all incoming reservation inquiries.
• Process reservations, cancellations, and modifications.
• Collaborate with operations team to prepare villas for arrivals.
• Maintain accurate records of reservations and payments.
• Generate reports on reservation trends and revenue.

Skills

Customer service

Communication skills

Attention to detail

Proficiency in online booking systems

Education

Diploma or Bachelor’s degree in Hospitality Management, Business Administration, Marketing or related field

Job description

Responsibilities

• Oversee and manage the company’s online presence across all OTA platforms.
• Develop and implement strategies to increase online sales and reservations.
• Update and maintain product listings, descriptions, images, and pricing on all online channels.
• Coordinate with the marketing team to execute promotional campaigns and special offers.
• Handle all incoming reservation inquiries via phone, email, and online booking systems.
• Process reservations, cancellations, and modifications in a timely and accurate manner.
• Collaborate with the operations team to ensure villas are prepared and ready for guest arrivals.
• Maintain accurate records of reservations, payments, and guest information.
• Generate regular reports on reservation trends, occupancy rates, and revenue.

Qualifications

• Diploma or Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or a related field preferred.
• Proficiency in online booking systems.
• Experience in e-commerce, reservations, or a similar role in the hospitality industry.
• Strong customer service and communication skills.
• Attention to detail and accuracy in handling reservations and guest information.
• Fresh graduates are welcome to apply.

BVR Property is based in BALI Indonesia and has been the leading Villa Rental and Property company in Bali for the last 6 years. We have now opened a separate dedicated office and team for real estate sales. We have a large number of staff including Indonesians and Westerners who live in and know Bali well. We can also assist you with property in other parts of Indonesia. Whether it be a small or large investment we have the knowledge and skills to assist you and welcome your inquiry.