Dispatching & Reporting Manager

PT Fiberhome Technologies Indonesia; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading telecommunications provider seeks an experienced Dispatch Center Manager in Jakarta Utara, Indonesia. The candidate must have over 10 years of experience managing dispatch or network operations centers, with proficiency in telecom dispatch software and excellent communication skills. Key responsibilities include overseeing a 24/7 dispatch center, monitoring KPI adherence, and generating operational reports. This position offers the opportunity to contribute significantly to the efficiency of telecom operations in a global environment.

Qualifications

• 10+ years managing a dispatch or network operations center in a telecom/service environment.
• Advanced skills with telecom dispatch software and ticketing systems.
• Excellent organizational and communication skills.

Responsibilities

• Oversee the 24/7 dispatch center and optimize task allocation.
• Monitor live dashboards for KPI adherence and manage backlogs.
• Generate operational reports on key metrics.

Skills

Dispatch Center Experience

Tech & Tool Proficiency

High-Pressure Coordination

Analytical Reporting Skills

Tools

Dispatch software

Power BI

Tableau

Remedy

ServiceNow

Job description

Job Requirements

• Dispatch Center Experience: 10+ years managing a dispatch or network operations center (NOC) in a telecom/service environment.
• Tech & Tool Proficiency: Advanced skills with telecom dispatch software, ticketing systems (like Remedy, ServiceNow), and data visualization tools (Power BI, Tableau).
• High-Pressure Coordination: Excellent organizational and communication skills to prioritize dynamically and coordinate multiple field teams under time pressure.
• Analytical Reporting Skills: Strong ability to manage data, create clear reports, and identify trends from operational data.

Job Responsibilities

• Centralized Dispatch Command: Oversee the 24/7 dispatch center. Optimize the allocation of faults and tasks to subcontractor teams based on priority, location, and skill.
• Real-Time Performance Monitoring: Monitor live dashboards for KPI adherence (e.g., first-time fix rate, response time). Proactively manage backlogs and dispatch bottlenecks.
• Management Reporting: Generate daily, weekly, and monthly operational reports on all key metrics. Ensure data accuracy and provide insights for the OSPM.
• System & Process Improvement: Manage the dispatch/ticketing system. Continuously improve dispatch logic, reporting automation, and communication workflows.

Telecommunications & Internet Service Providers 51-100 employees

FiberHome is the top 3 telecommunications product and solution provider in China. It is a Chinese government company and dedicated to the telecommunication industry for more 30 years. FiberHome has more than 20,000 employees with annual turnover around 2 billion US Dollar. It has been award 2010 Bloomberg Newsweek “Global Top 100 Technologies Companies” and “China Most Competitive Optical Network Manufacturer” by authoritative industry media. Two subsidiary companies of FiberHome group have been listed in China Shanghai stock-exchange and Shenzhen Stock-exchange. FiberHome’s global sales network covers more than 65 countries with 20 overseas branch offices around the world.