Digital Sales & Support Representative

TalentPop App; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A dynamic e-commerce solutions provider seeks a motivated Digital Sales & Support Representative to provide exceptional customer service and assist in sales efforts. This role involves responding to inquiries across multiple communication channels, offering product recommendations, and managing order-related questions. Ideal candidates have at least a year of experience in e-commerce or customer service. Perks include performance-based raises, health coverage, and a completely remote work environment.

Benefits

Performance-based raises

Paid time off

Health coverage

Qualifications

• At least 1 year of remote/online experience in e-commerce, customer service, or sales support.
• Excellent written and verbal communication skills.
• Experience with CRM platforms is a plus.

Responsibilities

• Respond to customer inquiries via phone, live chat, email, and SMS.
• Recommend products and assist with purchase decisions.
• Handle questions about orders, shipping, and refunds.

Skills

Customer Service Experience

Excellent Communication

Problem-Solving Skills

Detail-Oriented

Tools

Shopify

Zendesk

Gorgias

Job description

Overview

Join TalentPop App as a Digital Sales & Support Representative. At TalentPop App, we’re redefining how e-commerce brands connect with their customers. We collaborate with fast-growing online businesses to deliver top-tier service and sales support that enhances every step of the buyer’s journey. If you’re someone who transforms questions into solutions, challenges into opportunities, and conversations into conversions — this role is for you.

We’re looking for a motivated and customer-focused Digital Sales & Support Representative to join our remote team. In this role, you’ll support customers throughout their shopping experience while actively contributing to sales goals and retention efforts. If you're ready to make an impact while working from home, keep reading — we’d love to meet you!

IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK! To ensure your application is reviewed by the Recruitment Team, you must follow these critical steps exactly. Applications that do not choose "Brand Concierge" and enter the correct code will not be reviewed.

What to do when applying:

• When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.
• In the application form, you’ll be asked for an application code – please enter DSS in that field.

What You’ll Do

• Customer Assistance: Respond to customer inquiries via phone, live chat, email, and SMS with clarity, warmth, and professionalism.
• Sales Support: Recommend products, identify upselling/cross-selling opportunities, and assist with purchase decisions.
• Order Management: Handle questions about orders, shipping, tracking, returns, and refunds with speed and accuracy.
• Brand Representation: Deliver a personalized experience that reflects each brand’s voice, values, and standards.
• Customer Insights: Record and share feedback that can help improve customer experience and internal processes.
• Team Collaboration: Partner with the internal team to align on trends, performance, and ways to level up the customer journey.

What We’re Looking For

• At least 1 year of remote/online experience in e-commerce, customer service, or sales support.
• Excellent written and verbal communication skills.
• Experience with tools like Shopify, Zendesk, Gorgias, or other CRM platforms is a plus.
• Calm under pressure and comfortable with multitasking in a remote, fast-paced environment.
• Detail-oriented, self-motivated, and solution-focused.

Technical Requirements

• A personal PC or laptop with an i5 processor or higher.
• A stable internet connection with a minimum of 15 Mbps upload and download speeds.
• A quiet, professional workspace for calls.

Why Join TalentPop App?

• Performance-based raises and commission opportunities.
• Paid time off to relax and recharge.
• HMO health coverage or a monthly health stipend for peace of mind.
• Recognition bonuses to celebrate your wins.
• 100% permanent work-from-home setup.
• Supportive and collaborative team culture with room for career growth.

Ready to bring exceptional service and smart sales support to the world of e-commerce? Apply now and become a Digital Sales & Support Representative at TalentPop App!