D365 CRM Solutions Architect Manager

PT Nityo Infotech; Jakarta Selatan; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A global information technology consulting company in Indonesia seeks a D365 CRM Solutions Architect Manager. This pivotal role involves leading the design and delivery of Microsoft Dynamics 365 CRM solutions, ensuring the successful development, integration, and optimization of systems. The ideal candidate will have over 10 years of experience in Microsoft Dynamics 365 CRM implementation and possess strong leadership, analytical, and communication skills. This position offers an opportunity to drive digital transformation initiatives across the organization.

Qualifications

• Minimum of 10 years of experience in Microsoft Dynamics 365 CRM implementation.
• Strong knowledge of Microsoft Dynamics 365 CRM, including customization and configuration.
• Microsoft Dynamics 365 CRM certification is preferred.

Responsibilities

• Translate business requirements into technical specifications.
• Design the architecture of the CRM solution to meet specific requirements.
• Oversee the development and integration of the CRM system.

Skills

Microsoft Dynamics 365 CRM expertise

Leadership skills

Analytical skills

Communication skills

Problem-solving skills

Education

Bachelor’s degree in Computer Science or related field

Tools

Power Apps

Microsoft Azure

Job description

As a D365 CRM Solutions Architect Manager, you will lead the design and delivery of Microsoft Dynamics 365 (D365) CRM solutions that drive digital transformation across the organization. You will play a key role in shaping end-to-end implementations, collaborating with cross‑functional teams, and defining strategic solution designs that align with business objectives. By combining deep technical expertise with strong leadership and communication skills, you will ensure the successful development, integration, and optimization of CRM systems to enhance operational efficiency and customer engagement.

Responsibilities

• Translating business requirements and user stories into technical specifications.
• Designing the architecture of the CRM solution to meet specified requirements.
• Configuring the CRM system to align with user stories.
• Overseeing the development, integration, and customization of the CRM system.
• Ensuring adherence to coding standards, best practices, and quality assurance processes.
• Collaborating closely with the development team, providing guidance and support throughout implementation.
• Co‑leading testing efforts to ensure the solution meets functional and performance requirements.
• Validating the system for UAT, cutover, and deployment readiness.
• Facilitating knowledge sharing and training sessions (e.g., creating training guides).
• Creating and maintaining comprehensive documentation related to system design, configurations, and processes.
• Ensuring all technical documentation is up to date and easily accessible.

Qualifications

• Bachelor’s degree, preferably in Computer Science, Information Technology, or a related field.
• Minimum of 10 years of experience in Microsoft Dynamics 365 CRM implementation.
• Strong knowledge of Microsoft Dynamics 365 CRM, including customization, configuration, and complex system integrations.
• Microsoft Dynamics 365 CRM certification is preferred.
• In-depth understanding of Dynamics 365 CRM features and functionality, including Sales, Marketing, and Customer Service modules.
• Knowledge of Power Apps.
• Familiarity with integrating Dynamics 365 CRM with other systems, such as ERP platforms, SharePoint, and Microsoft Azure.
• Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire teams.
• Proven ability to solve complex problems and develop effective technical solutions.
• Strong analytical skills with the ability to translate business needs into technical solutions.
• Effective communication skills for collaborating with both stakeholders and technical teams.
• Knowledge of project management principles and the ability to manage end‑to‑end Dynamics 365 CRM implementation projects.

Nityo Infotech is an information technology consulting company with its headquarters in Pittsburgh, USA and has a global presence spanning across USA, EMEA, APAC and India. Nityo has operations in 17 countries with 27 offices across the globe, including US, Europe and Asia. At Nityo, our key focus is to empower our customers with customised business solutions through state‑of‑the‑art technology and best‑of‑breed business processes.

Our portfolio of solutions and services includes infrastructure management services, outsourcing, system integration, application software development, IT consulting, IT security consulting, cloud computing, data science, big data analytics, artificial intelligence, industry‑specific product implementation & support, quality assurance & training. Nityo provides these services to several clients located across the globe, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors – across key vertical markets, like financial services, manufacturing & semiconductor, life sciences and healthcare, retail, telecommunications and utilities, top‑notch system integrator, and independent software vendors.