Customer Support Staff & Exim (Procurement)

PT Sunwa Technos Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A logistics company in Jakarta Utara is seeking an experienced individual for the Exim & Customer Support role. The successful candidate will manage logistics from order receipt to delivery, coordinate documentation, and support various teams. Applicants should have a minimum D3/S1, problem-solving skills, and proficiency in English. This position requires attention to detail and the ability to handle pressure.

Qualifications

• Familiar with shipping procedures and documents.
• Able to work under pressure and respond quickly.
• Detail-oriented and disciplined.

Responsibilities

• Handle customer support and supply chain processes from order to delivery.
• Prepare and process import and export documentation.
• Coordinate with suppliers and manufacturers to ensure prompt movement of goods.
• Support the sales team with tracking data and documentation.

Skills

Problem-solving skills

Negotiation skills

Organizational skills

Time-management skills

Business-level English proficiency

Proactive approach

Education

Minimum D3/S1 in any field

Job description

Responsibility - EXIM & Customer Support

Customer Support & Supply Chain from A to Z from receive PO until goods delivered to Customer's door

Supporting Exim department or team in various capacities

Prepare and process import and export documentation according to customs regulations, laws, or procedures

Coordinating and communicate with suppliers, manufacturers, and forwarder to ensure prompt and proper movement of goods

Coordinate the payment of freight and duty charges to relevant parties

Receive PO from customer & create PO to supplier

Update delivery schedule, receive the goods, arrange delivery to bonded or non-bonded customer and prepare document needed.

Review and prepare sales & purchase agreement, create warranty letter and create project completion document (BAST)

Support sales team for tracking purchase & sales data history, contract etc and ensuring all the document and data is valid

Scanning and filling all the DO or document that come to Sunwa

Responsible for back up for urgent matter for the CS & EXIM Team

Stock taking (monthly & yearly) and arrange stock Opname Schedule and ensure the actual goods same as data in the system

Responsibility - General Affair

Providing a variety of support services for employees and company

Keep all company's permit document, legal document & company regulation document secured and updated.

Coordinate with finance team to submit LKPM report every 3 months in OSS website

Handling expatriate work permit documentation such as (KITAS,Visa, etc)

Retrieve & check fingerprint absent before submitting to HR team (monthly basis)

Checking staff reimbursement data before submitting to accounting and finance team (monthly basis)

Coordinate and communicate with vendor relating to office consumption supply, car management, office boy task, IT problem etc.

Qualifications

Minimum D3/S1 in any field

Familiar with shipping procedures and documents

Strong problem-solving and negotiation skills

Disciplined, detail-oriented, Excellent organizational and time-management skills

Business-level English proficiency ( able to write & speak japanese is a strong advantage)

Able to work under pressure and fast response for the urgent matter.

Proactive and supporting other team when necessary needed.

How many years' experience do you have as a Customer Support Role?