Customer Success & Service Delivery Manager

Ll Oefentherapie; Indonesia; On-site; IDR 100.000.000 - 200.000.000; Full time

Job description

Responsibilities

• Translates Oracle Field Services International goals into performance objectives for each team member and measures individual performance against plan.
• Develops employees through regular 1:1s, performance reviews, development and training needs.
• Masters all service delivery related processes and advises team members on the effective and efficient way to use Oracle support services and products, tools, interfaces and procedures.
• Responsible for KPI and metrics improvement.
• SubCo management and ensure delivery for SubCo engagement.
• Contract Negotiations for SubCo engagement.
• Primary point of contact for customers and Oracle LOBs for any customer situation and escalated issue.