Customer Service Staff

PT Enerfusion Technology Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading technology firm in Jakarta is looking for an experienced Customer Service professional to manage operations for electric vehicle charger projects. Responsibilities include solving customer issues, developing improvement strategies, and working with cross-functional teams to ensure efficient project delivery. The ideal candidate should have strong problem-solving abilities, effective communication skills, and proficiency in project management tools. This full-time position offers an opportunity to lead customer service initiatives and enhance customer satisfaction.

Qualifications

• Excellent problem-solving and decision-making skills.
• Effective communication and interpersonal skills.
• Proficient in project management tools and data analysis.

Responsibilities

• Manage and solve customer problems quickly and ensure customer satisfaction.
• Develop and implement strategies to improve customer satisfaction and operational efficiency.
• Collaborate with cross-functional teams for timely project completion.

Skills

Problem-solving skills

Decision-making skills

Effective communication

Interpersonal skills

Tools

Project management tools

Job description

We are seeking an experienced Customer Service to join our team at PT Enerfusion Technology Indonesia in Jakarta. In this full-time role, you will be responsible for managing the customer service and operations for our electric vehicle (EV) charger projects. Your primary focus will be ensuring seamless customer experiences and efficient project delivery.

Responsibilities

• Manage and solve customer problems quickly, and ensure customer satisfaction
• Develop and implement strategies to improve customer satisfaction and operational efficiency
• Collaborate with cross-functional teams to ensure timely project completion and issue resolution
• Monitor project progress, identify and mitigate risks, and provide regular updates to stakeholders
• Continuously analyze performance metrics and implement process improvements
• Provide leadership and mentorship to the customer service and operations teams

Requirements

• Excellent problem-solving and decision-making skills, with the ability to think critically and strategically
• Effective communication and interpersonal skills, with the ability to liaise with both technical and non-technical stakeholders
• Proficient in project management tools and software, with the ability to analyze data and generate reports
• How many years' experience do you have as a customer service representative?
• What's your expected monthly basic salary?
• Do you have customer service experience?
• Which of the following types of qualifications do you have?
• How much notice are you required to give your current employer?
• How would you rate your Mandarin language skills?