Customer Service Specialist

PT. BERKAH GIAT JAYA; Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading customer service provider in Indonesia is seeking a Customer Relations Officer / Frontliner. The role involves responding to customer inquiries through various channels, handling complaints, and providing product information to ensure excellent service. Ideal candidates should have at least 2 years of experience in customer service, a diploma or degree, and proficiency in Bahasa Indonesia and English. The position demands good communication skills and a service-oriented mindset. This role is located in Central Jakarta and West Jakarta.

Qualifications

• At least 2 years of working experience in customer service.
• Fluency in Bahasa Indonesia and English is required.
• Ability to operate a computer and Microsoft Office.

Responsibilities

• Answer incoming calls, respond to chats, and reply to emails.
• Handle customer complaints and provide the best solutions.
• Provide product and service information to customers.
• Escalate priority issues as necessary.
• Ensure high customer satisfaction.

Skills

Understanding P2P Industry knowledge

Patience

Good communication skills

Proficient in Microsoft Office

Education

Diploma or Bachelor's Degree in any field

Job description

Answering an Incoming all channels (Calls/Respond Chat/Reply Email)

Handle customer complaints by clarifying, selecting, and explaining teh best solution to solve the problem, and following up to ensure resolution

Provide Customers about product & service information

Escalate priority issues

Ensure excellent service standards and maintain high customer satisfaction

Requirements

Candidate must possess at least a Diploma, Bachelor's Degree in any field.

Required language(s): Bahasa Indonesia, English

At least 2 Year(s) of working experience in the related field is required for this position,

Required Skill(s): Understand P2P Industry knowledge; Patience, carefulness and having service consciousness ability; Good communication skills; Able to operate computer and Ms.Office.

Preferably Staff (non-management & non-supervisor) specialized in Customer Service or equivalent.

Title

Customer Relations Officer / Frontliner

Location

Central Jakarta, Jakarta, ID

West Jakarta, Jakarta, ID