Customer Service Representative – Medical/Nursing Background

TP; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

An international customer service firm in Bali is looking for a dedicated Customer Service Representative to provide high-quality support for a healthcare account. Candidates should have excellent English skills and experience in healthcare or call center environments. The role involves assisting patients and healthcare professionals, ensuring confidentiality, and managing appointments in a fast-paced environment. Competitive salary and a supportive workplace culture are offered.

Benefits

Competitive salary

Performance-based incentives

Ongoing training and development

Qualifications

• Minimum 1-2 years of experience in healthcare, medical support, or call center environments.
• Familiarity with healthcare systems or practice management tools is an advantage.
• Understanding of patient privacy and confidentiality standards.

Responsibilities

• Provide professional and empathetic assistance to patients and healthcare professionals.
• Manage appointment scheduling and general inquiries.
• Ensure the confidential handling of patient information.

Skills

Proficient in English

Strong multitasking skills

Excellent communication skills

Education

Background in nursing, public health, or related field

Tools

Telephony and CRM systems

Microsoft Office

Job description

Customer Service Representative (English Speaking) – Healthcare Account

Teleperformance Indonesia | On-site in Bali

Teleperformance Indonesia is seeking dedicated and service-oriented Customer Service Representatives to join our on-site team in Bali. You will support a reputable international hospital and healthcare account, delivering high-quality customer care to patients and healthcare professionals.

Qualifications

• Proficient in English (verbal and written) in a professional setting.

• Minimum 1–2 years of experience in healthcare, medical support, or call center environments.

• Educational background in nursing, public health, healthcare administration, or a related field is preferred.

• Familiarity with healthcare systems or practice management tools is an advantage.

• Experience with telephony and CRM systems is a plus.

• Understanding of patient privacy, confidentiality, and data protection standards.

• Strong multitasking skills and ability to manage a high volume of inquiries.

• Proficient in Microsoft Office, Outlook (including multiple inboxes), and Remote Desktop tools.

• Excellent communication, problem-solving, and teamwork skills.

• Willing to work full-time on-site in Bali.

Job Description

• Provide professional and empathetic assistance to patients and healthcare professionals via inbound calls and emails.

• Manage appointment scheduling, general inquiries, and patient data updates.

• Ensure the accurate and confidential handling of patient information.

• Address customer concerns and escalate complex cases as needed.

• Collaborate with internal teams to resolve issues efficiently.

• Stay current with internal policies, system updates, and healthcare protocols.

• Follow all health and safety standards and identify potential risks when applicable.

What We Offer

• Opportunity to work with a respected international healthcare client.

• On-site role at our modern office in Bali, Indonesia.

• Competitive salary and performance-based incentives.

• Supportive and inclusive workplace culture.

• Ongoing training and development opportunities to advance your career.

Location: Bali, Indonesia (On-site)

Language: English

Employment Type: Full-time

Campaign: International Hospital and Healthcare Account