Customer Service Officer(VBA/Macro Proficiency)

PT Avery Dennison; Garut; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading retail brand management company in Indonesia is looking for a Customer Service Professional to enhance customer support through order management and effective communication. The ideal candidate will possess a Bachelor's Degree, advanced English reading skills, and 1-3 years of experience in the apparel industry. This role demands a strong commitment to customer satisfaction and efficient order processing. Join a dynamic team to deliver exceptional service and contribute to operational excellence.

Qualifications

• Advanced English reading and basic speaking skills required.
• 1-3 years experience in the apparel industry preferred.
• Understanding of applicable computer systems and software.

Responsibilities

• Follow up on customer inquiries via various communication methods.
• Coordinate with different departments for order fulfillment.
• Handle customer complaints and suggest improvements.

Skills

Customer focus

Market awareness

Order processing

Communication

Education

Bachelor’s Degree

Tools

Microsoft Office

Google applications

Job description

The Customer Service (CS) Professional is responsible for following up orders and providing services to customers. Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on‑time deliveries, complete order fulfillment. This position differs from the “Internal Sales Consultant” position in that the majority of time is dedicated to supporting the sale activities and the customer and not toward direct selling.

Your Responsibilities Will Include

• Respond to customer requires and requests (via telephone, fax and mail) in a timely manner.
• Understand customer needs and provide timely response to customer request.
• Coordinate with sales team, other departments and production on delivery of goods and services.
• Handle customer complaints according to the Company procedures and services standard, able to suggest corrective actions to drive cross departments for service improvement.
• Communicate with customers and vendors regarding the latest development of the customers to maintain updated customer profile information.
• Proactively share among team members on new product/system knowledge/process improvement.
• Provide suggestions to the supervisor on the improvement of the current order / operation flow to increase efficiency.
• Be proactive and self‑aware.
• Provide selling support to respond to management needs.
• Manage accounts in terms of order processing, order follow up, pricing integrity, on‑time deliveries, complete order fulfillment.
• Authorize credit memos/refunds within policy and according to established procedures.
• Champion customer needs and follow up on customer inquiries.
• Provide responsive order management support including order entry, or expediting and shipment information to customers.
• RBIS solutions & products & manufacturing process.
• Knowledge of customer garment production lead time & ordering process.
• RBIS E2E order to cash process.
• Ensure all tasks are performed with a strong commitment to Safety and the implementation of 5S practices.

Qualifications

• Bachelor’s Degree required.
• English skills – advanced reading & basic speaking.
• Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, Google applications especially Google sheet/Excel and function specific software (Macro, VBA, ...).
• 1-3 years experience in the apparel industry preferred.
• Focus on customers & market.
• Drive action & execution.

Avery Dennison, a US based FORTUNE 500 Company, is based in Pasadena, California and has employees in over 60 countries. Our Retail Information Services business in Indonesia identifies a wide spectrum of information and brand management solutions (e.g. graphic tags and labels, woven labels, printed fabric labels, heat transfers) for global retailers and brand owners, apparel and consumer goods manufacturers etc. To broaden the size of the markets we serve in Indonesia, we are now inviting those high caliber candidates to fill up the following positions. In Indonesia, we are located at Lippo Cikarang.