Customer Service Officer

IFFCO Group; Batam; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading FMCG company in Batam, Indonesia is looking for a skilled individual in Customer Service with at least 3 years of experience. Responsibilities include creating sales contracts, coordinating with finance for shipments, and ensuring compliance with documentation standards. Proficiency in SAP and MS Office is essential for this role.

Qualifications

• Minimum of 3 years of experience in Customer Service.
• Male/Female, with knowledge of SAP Customer Service Module.
• Proficient in MS Office.

Responsibilities

• Create the Sales Contract and distribute to the customer.
• Coordinate with Finance team for outstanding invoices before shipment.
• Check the Shipping Instruction or Letter of Credit from buyer.

Skills

Customer Service

SAP Customer Service Module

MS Office

Education

Diploma or Bachelor's degree

Job description

Responsibilities

• Create the Sales Contract and distribute to the customer
• Coordinate with Finance team to check and make sure no outstanding invoice or exceeding the limit amount agreed before doing the shipment
• Checking the Shipping Instruction or Letter of Credit from buyer to make sure providing all the required documents
• Provide the Surveyor appointment letter for shipment which need pre-inspection if needed
• Provide the Marine Insurance Certificate for export with CIF incoterm
• Prepare all the documents like Invoice, Bill Of Lading, Packing List, Certificate of Origin, Health Certificate, Survey Report, Phytosanitary Certificate are comply with customer requirement and according to established standards

Qualifications

• Male/Female, Diploma/bachelor's degree with minimum 3 years of experience in Customer Service
• Working knowledge of SAP Customer service Module
• Proficient in MS Office