Customer Service Manager

PT Apex Nusantara Indo; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading agriculture company based in Indonesia is seeking a professional with over 5 years of experience in order management and billing. The ideal candidate will oversee the order processing system, ensure billing accuracy, and collaborate with various teams to maintain product availability. Strong organizational and communication skills are essential for resolving issues and ensuring customer satisfaction. This role offers an opportunity to streamline processes and enhance operational efficiency.

Qualifications

• 5+ years experience in order management, billing, or customer service, ideally in Agriculture Industry.
• Attention to detail in managing order and billing accuracy.
• Ability to analyze data for order and billing metrics.

Responsibilities

• Oversee the end-to-end order processing system.
• Collaborate with Sales, Logistics, and Inventory teams.
• Manage billing and invoicing processes.

Skills

Organizational skills

Effective communication

Problem-solving

Proficiency in ERP systems

Education

Bachelor's Degree in Business Administration, Finance, or related field

Job description

• Min Bachelors Degree in Business Administration, Finance, or a related field.
• Proven experience (typically 5+ years) in order management, billing, or customer service, ideally within the Agriculture Industry.
• Strong organizational skills and attention to detail in managing order and billing accuracy.
• Proficiency in ERP systems and order/billing software.
• Effective communication skills for interacting with customers and cross-functional teams.
• Problem-solving abilities to quickly address and resolve order or billing discrepancies.
• Oversee the end-to-end order processing system, ensuring orders are entered, tracked, and fulfilled accurately and efficiently.
• Collaborate with Sales, Logistics, and Inventory teams to monitor stock levels and ensure product availability aligns with customer demand.
• Address any issues or delays in the order process, maintaining clear communication with customers regarding order status.
• Manage the billing and invoicing processes to ensure timely and accurate generation of invoices for customers.
• Ensure invoices are correctly aligned with delivered orders and any applicable terms or discounts.
• Work closely with the Finance team to streamline billing practices, resolve discrepancies, and ensure smooth payment processing.
• Act as the primary point of contact for order and billing inquiries, resolving customer issues and complaints related to orders, invoices, and payments.
• Proactively communicate with customers about order confirmations, delays, billing adjustments, and other relevant updates.
• Identify opportunities to improve order and billing workflows, implementing best practices to enhance efficiency and accuracy.
• Use data analysis to track order and billing metrics, identifying trends, bottlenecks, and areas for improvement.
• Coordinate with Sales, Finance, Logistics, and Inventory teams to ensure an integrated approach to order fulfillment and billing.
• Support the Finance team with accounts receivable efforts, helping to ensure timely payments and minimize outstanding balances.
• Ensure that all order and billing processes comply with company policies and regulatory requirements.
• Maintain accurate and comprehensive records of orders, invoices, and customer interactions for audit and reporting purposes.