Customer Service Logistics

Meratus Group; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading logistics company in Surabaya is seeking a Customer Service Logistics professional to manage communication and order processing for shipping operations. This role requires a Bachelor's degree and at least 2 years of experience in shipping or logistics. You will be responsible for order fulfillment, monitoring shipments, and ensuring customer satisfaction. Strong communication skills in English and Bahasa are essential, along with proficiency in logistics systems like ERP. Join a team focused on innovation and operational excellence.

Qualifications

• Minimum 2 years experience in shipping, forwarding, or international logistics as Customer Service.
• Demonstrated ability to lead coordination across departments.

Responsibilities

• Handle booking and control of space allocation for shipping voyages.
• Receive orders from customers and sales teams.
• Monitor vessel departure and arrival schedules.
• Prepare and submit reports as agreed with customers.

Skills

Excellent communication skills

Stakeholder management

Problem resolution

Education

Bachelor's degree in Logistics, Business, or related fields

Tools

Excel

ERP systems

Job description

About The Job

Customer Service Logistics Surabaya
Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Meratus has evolved into a powerhouse, operating over 45 shipping routes, a fleet of 100 vessels, and a network of container terminals and logistics centers.

At Meratus, we are committed to digitalization, innovation, and transformation, ensuring seamless logistics and maritime services across Indonesia and Southeast Asia. Our customer-centric approach and agile operations empower businesses to navigate complex supply chain challenges with confidence.

We take pride in fostering a dynamic and inclusive workplace, where talented professionals can thrive and contribute to shaping the future of maritime logistics. Join us and be part of a team that is redefining industry standards while making a meaningful impact on global trade and sustainability.

Position Overview

Responsible for managing communication and order processing between customers, carriers, sales teams, and operations, as well as monitoring shipment status to ensure operations run in line with the agreed service level standards. This role involves implementing the companys vision, mission, targets, goals, and operational regulations effectively, while ensuring cost and time efficiency in all work strategies.

Responsibilities

• Handle booking and control of space allocation for each shipping voyage.
• Receive orders from customers, sales teams, and loading branches.
• Communicate proactively with customers to obtain and confirm upcoming shipment orders.
• Monitor vessel departure and arrival schedules.
• Prepare sales order planning.
• Input and create job entries in the system.
• Monitor order fulfillment and shipment documentation (for International and Domestic Inbound Customer Service) and ensure this information is communicated to customers (shippers/consignees) and other relevant parties.
• Prepare and submit reports as agreed with customers, following the established reporting schedule.
• Receive, record, and respond to customer complaints and coordinate with the Customer Service Supervisor.
• Prepare monthly VPR and VPA reports (for shipping lines) and monitor customer complaints.
• Contribute to continuous quality improvement initiatives within the work area.

Qualifications & Requirements

• Bachelors degree in Logistics, Business, or related fields
• Preferably Min. 2 years experience in shipping, forwarding, or international logistics as Customer Service
• Excellent communication and stakeholder management skills (in English and Bahasa)
• Demonstrated ability to lead coordination across departments and resolve complex service issues
• Proficient in shipping/logistics systems and reporting tools (Excel, ERP, etc.)