Customer Service

PT RNK Incontro Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading importer and distributor is urgently seeking a customer service representative in Jakarta Utara. The role involves direct customer interaction via various channels, prompt inquiry responses, and managing complaints. Ideal candidates will have at least 3 years of experience in customer service or sales, along with proficiency in Bahasa Indonesia and English. Join a dynamic team focused on innovative marketing strategies.

Qualifications

• At least 3 years of working experience in customer service.
• Experience in sales or telesales is preferred.
• Fluency in Bahasa Indonesia and English is required.

Responsibilities

• Deal directly with customers by phone, email, or face-to-face.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Prepare quotations and sales orders.

Skills

Customer service skills

Sales skills

Communication skills

Fluency in Bahasa Indonesia

Fluency in English

Education

Diploma in any field

Tools

Microsoft Office

Job description

Overview

We are an importer and distributor for most professional and unique brands dedicated for hospitality business for international chain hotels and F&B outlets. Urgently seeking for a team player to join our dynamic work force and enjoy an innovative environment. The incumbent will be responsible mainly in developing new creative design to promote our brands and products awareness, and implement marketing strategy for the assigned products to achieve growth ambition of the company.

Hotel & Accommodation Services 11-50 employees

Responsibilities

• Deal directly with customer either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Prepare Quotation and Sales Order

Requirements

• Candidate must possess at least Diploma in any field.
• Required language(s): Bahasa Indonesia, English
• At least 3 Year(s) of working experience in the related field is required for this position.
• Preferably Staff (non-management & non-supervisor) specialized in Sales - Telesales/Telemarketing or equivalent.
• What\'s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years\' experience do you have as a Customer Service Role?
• Which of the following languages are you fluent in?
• Do you have experience in a sales role?
• Do you have customer service experience?
• Which of the following Microsoft Office products are you experienced with?
• How much notice are you required to give your current employer?