Customer Operations Specialist

Chery Indonesia; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Part time

Job summary

A leading automotive company in Jakarta Selatan is seeking a Customer Engagement Specialist to drive customer experience initiatives and manage events. The ideal candidate has strong communication skills, proven experience in community management, and is flexible with work hours. This is a contract-based role managed through a third-party provider.

Qualifications

• Proven experience in customer engagement and community management.
• Ability to drive customer experience initiatives and events.
• Familiar with KOLs/KOCs partnerships.

Responsibilities

• Drive customer experience initiatives and execution.
• Build and maintain partnerships with KOLs and KOCs.
• Monitor social media channels for risks and opportunities.
• Collaborate to execute impactful customer events.
• Prepare reports on customer insights and market sentiment.

Skills

Customer-centric orientation

Strong communication skills

Public speaking

Event organization

Social media monitoring

Job description

Chery Indonesia is the local subsidiary of Chery Automobile Co., Ltd., a leading Chinese automotive company specializing in the manufacturing and distribution of passenger vehicles.

Responsibilities

• Drive customer experience initiatives and execution, including events, loyalty programs, and community engagement activities.
• Build and maintain partnerships with Key Opinion Leaders (KOLs) and Key Opinion Customers (KOCs), from monitoring and negotiation to execution.
• Monitor social media channels to identify potential risks, trends, and opportunities for customer engagement.
• Collaborate across teams to conceptualize, plan, and execute impactful customer events and campaigns.
• Prepare regular reports on customer insights, market sentiment, and community performance.

Requirements

• Customer-centric oriented with proven experience in customer engagement, community management, and event organization.
• Strong communication and public speaking skills, with a confident and approachable personality.
• Familiar with KOLs/KOCs partnerships.
• Creative, detail-oriented, and able to thrive in a fast-paced environment.
• Flexible to support weekend events and proficient with tools for administration and reporting.

Please note that this is a contract-based position, managed through a third-party provider.

Kindly ensure your CV is written in English. Only shortlisted candidates will be contacted.