Customer Engagement

Mekari; Daerah Khusus Ibukota Jakarta; On-site; IDR 30.000.000 - 60.000.000; Full time

Job summary

Join a leading SaaS company in Indonesia that empowers entrepreneurs through innovative software solutions. As a Customer Engagement Specialist, you will play a crucial role in enhancing client relationships and driving product engagement. Your creative content writing skills and digital marketing expertise will be essential in executing effective campaigns across various channels. This dynamic role offers the opportunity to work in a fast-paced environment where your contributions will make a significant impact. If you're passionate about digital marketing and eager to grow, this is the perfect opportunity for you to shine.

Qualifications

• 1-2 years experience in Customer Engagement or Content Writing.
• Excellent written and verbal communication skills.

Responsibilities

• Plan and execute engagement campaigns through digital channels.
• Monitor and create content for all communication channels.

Skills

Creative content writing

Excellent stakeholder management

Digital marketing strategy

Multi-tasking

Problem-solving

Fluent in Bahasa Indonesia

Fluent in English

Education

Bachelor’s in Marketing

Bachelor’s in Communication

Bachelor’s in PR

Tools

Email marketing tools

CRM software

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.

Responsibilities:

• Plan, schedule, and execute engagement campaigns through digital channels to increase product expansion and renewal.
• Monitoring, maintaining, and creating content for all communication channels (email, push notification, WhatsApp, etc).
• Collaborate with relevant stakeholders to develop and deliver good engagement campaigns for all existing clients.
• Generate weekly engagement rate report to manager.

Requirements:

• Bachelor’s in Marketing, Communication, PR, etc.
• Min 1-2 experience working as Customer Engagement or Content Writing.
• Creative content writing.
• Excellent stakeholder management.
• Familiar with email marketing/CRM.
• Excellent written and verbal communication skills and must have a thorough understanding of digital marketing and strategy.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Ability to work in a fast-paced, high-pressure environment.
• Highly goal-oriented individual and have excellent communication skills.
• Curious, open-minded, detail-oriented, and a strong problem solver.
• Fluent in Bahasa Indonesia & English.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at bit.ly/RecruitmentFAQ-Mekari [ENG] or bit.ly/RekrutmenMekari-FAQ [INA] to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!