Customer Care (Packaging)

Cahaya Jakarta Group; Danauindah; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading packaging firm in West Java is seeking an experienced individual for customer service and sales support. Responsibilities include managing purchase orders, ensuring stock availability, and collaborating with production and finance teams. The ideal candidate should have at least 2 years of B2B experience and proficiency in Microsoft Office. This role requires excellent communication and negotiation skills.

Qualifications

• Minimum 2 years of experience in B2B Manufacture Customer Service or Sales Support.
• Experience in handling complaints and customer requests.
• Ability to work with cross-functional teams.

Responsibilities

• Handle incoming Purchase Orders and create corresponding Sales Orders accurately.
• Monitor stock levels of raw materials and finished goods.
• Collaborate with production to align schedules.
• Verify Certificate of Analysis information from suppliers.
• Carry out customer-related administrative processes accurately.
• Coordinate with Finance and Sales teams on payments.
• Prepare daily activity and delivery reports.
• Track customer complaints resolution.
• Prepare quotations for products and services.

Skills

B2B customer service experience

Complaint handling

Communication skills

Attention to detail

Data reporting

Negotiation skills

Microsoft Office proficiency

Tools

Trello

Job description

Qualifications

• Minimum 2 years of experience in B2B Manufacture Customer Service or Sales Support, preferably within the packaging industry.
• Experience handling complaints and customer requests.
• Communicative with an excellent personality.
• Attention to detail.
• Experienced in data reporting.
• Good negotiation skills.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Willing to be placed in Cikarang, West Java.

Job Descriptions

• Handle incoming Purchase Orders (PO) and create corresponding Sales Orders accurately.
• Monitor stock levels of raw materials and finished goods to ensure availability and timely fulfillment.
• Collaborate closely with the production team to align production schedules and delivery timelines.
• Review and verify Certificate of Analysis (COA) information from suppliers to ensure accuracy and compliance.
• Ensure all customer-related administrative processes are carried out accurately and efficiently.
• Coordinate with the Finance and Sales teams to follow up on outstanding payments from customers.
• Prepare and update daily activity and delivery reports using Trello or other project management tools.
• Track and support the resolution process of customer complaints to ensure customer satisfaction.
• Prepare quotations for products and services offered to clients in a timely and professional manner.