CRM Supervisor

PT Estetika Prima Duti Utama; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading aesthetics clinic in Jakarta Selatan is seeking a Customer Relationship Management Supervisor. The successful candidate will manage customer databases, analyze behaviors, and develop effective CRM strategies. Proficiency in MS Office and CRM software, coupled with a strong background in customer acquisition, is essential. This role offers an opportunity to enhance customer engagement and profitability in a dynamic environment.

Qualifications

• Strong background in customer acquisition and re-engagement strategies.
• Follows marketing trends and understands current market conditions.

Responsibilities

• Manage and ensure customer database is always up to date.
• Analyze customer data to understand behaviors, preferences, and needs.
• Monitor customer lifetime value strategies to achieve maximum profitability.
• Evaluate customer experience and discuss results with operations team.
• Develop and measure effectiveness of CRM strategies.

Skills

Statistical analysis

Customer acquisition

Communication skills

Detail-oriented

Teamwork

Education

S1 in Statistics / Mathematics / Computer Engineering

Tools

MS Office

SPSS

CRM software

Job description

Responsibilities

• Manages and ensures customer database is always up to date.
• Analyzes customer data to understand behaviors, preferences, and needs.
• Monitors and maximizes customer lifetime value strategies to achieve maximum profitability.
• Monitors CRM team communication with customers across channels such as email, phone, social media, and online platforms.
• Monitors and evaluates customer experience; discusses results with operation team.
• Develops effective CRM strategies.
• Measures effectiveness of implemented CRM strategies, analyzes, evaluates, and proposes improvements.

Qualifications

• Minimum S1 in Statistics / Mathematics / Computer Engineering.
• Strong background in customer acquisition and re-engagement strategies.
• Proficient in MS Office, statistical programs (SPSS or other), and CRM software.
• Detail-oriented, good communication skills, and ability to work in a team.
• Follows marketing trends and understands current market conditions.

Application Questions

• Years of experience as Customer Relationship Management Supervisor.
• Qualifications you possess.
• Desired monthly salary.
• Microsoft Office products you can use.
• Years of experience as Customer Relationship Management Specialist.
• Web analytics tools you can use.
• CRM systems you can use.
• Time you need to notify your current company.

About the Company

Klinik Estetika dr. Affandi didirikan pada 1988 oleh dr. M. Affandi, Sp.KK(K). Sejak 1990, praktik telah berkembang menjadi klinik estetika dengan 16 cabang di Indonesia, termasuk di Semarang, Jakarta, Tangerang, Cirebon, Surabaya, Bali, dan lainnya.