Content Moderator - Traditional Chinese

GearInc Indonesia; Denpasar; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading digital content moderation company in Denpasar, Bali, is seeking a Content Moderator to review user-generated content and ensure compliance with community guidelines. The ideal candidate should have excellent communication skills in English and Traditional Chinese, and be willing to work in a shifting schedule. The company offers attractive salary, relocation support, healthcare services, and various allowances. New graduates are encouraged to apply, with no prior experience required.

Benefits

Attractive salary

Relocation support and accommodation

Various allowances (attendance, transportation, overtime, and public holiday)

Mental health care services

Private health insurance

Monthly internal events

Paid leave

Clear and structured career path

Qualifications

• New graduates are welcome.
• No experience required, but it's a plus if you have it.
• Must be willing to work weekends and public holidays.

Responsibilities

• Review all user-generated content on the platform.
• Ensure content adheres to community guidelines and remove violations.
• Manage content safety for short-video products.
• Coordinate with supervisors regarding guideline violations.
• Handle inappropriate content reports following company policy.

Skills

Excellent communication skills in English

Excellent communication skills in Traditional Chinese Language

Understanding of community guidelines

Ability to work in a shifting schedule

Education

Minimum D3 in any major

Job description

The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user-generated content, enforcing guidelines, and maintaining community standards. They play a key role in upholding content quality and preventing the dissemination of inappropriate or harmful material.

Key skills and experience

• Minimum D3 in any major (all majors are welcome)
• Excellent communication skills in English and Traditional Chinese Language (written, spoken, listening, and reading) with at least B2 proficiency in both languages.
• New graduates are welcome.
• No experience required. But it will be a plus point if you have it.
• Being able to start working immediately is a strong plus.
• BPO experience is a plus.
• Must be willing to work in a shifting schedule
• Willing to undergo training.
• Willing to work weekends and public holidays
• Willing to be placed in Denpasar, Bali (full WFO)

Responsibility

• Review all user-generated content on your platform, including text chats, images, videos, and comments.
• Assess whether the content adheres to community guidelines, make sound a judgment call, and remove any material that violates the standards.
• Manages content safety for short-video products to ensure compliance with legal standards.
• Knowledgeable and possesses a deep understanding of the policies and procedures and ensures swift action to identify and remove inappropriate content before it can cause damage.
• Manages and addresses inappropriate content reports, applies company policy.
• Coordinate with supervisors to deal with contents violating community guidelines and update operations standards
• Perform audit of contents received for sharing on social media uploads
• Review online videos / content / complaints / legal notices received from end-customer on incorrect decisions taken related to copyright work materials
• Review and update content on popular social media platforms
• As per the role: there is possibility to be exposed to potentially harmful or sensitive content in each shift. Personal traits and self-management skills are needed to manage unique risks at a fast-paced environment within the industry.

Attractive salary (further discussion in person)

Relocation support and 1 week of accommodation provided

Various allowances (attendance, transportation, overtime, and public holiday)

Mental health care services (on-site Psychologist and mental health application)

Private health insurance

Monthly internal events

Paid leave

Clear and structured career path

How many years' experience do you have as a Content Moderator?