Contact Center Agent (Customer Care, Collection, Validation, & Content Moderator)

Convergence; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading customer interaction firm is seeking a Contact Center Agent in Yogyakarta. The role involves managing customer interactions through calls, emails, and social media. Ideal candidates are male or female under 35, with D3/S1 qualifications or SMA with one year of experience. Fresh graduates are welcome to apply.

Qualifications

• Fresh graduates are welcome to apply.
• Experience in customer service is a plus.
• Willingness to work in shifts is required.

Responsibilities

• Handle inbound and outbound customer calls.
• Respond to emails and online chat inquiries.
• Moderate content across various social media platforms.

Skills

Customer Service

Communication

Problem Solving

Education

D3/S1

SMA with 1 year experience

Job description

Contact Center Agent (Customer Care, Collection, Validation, & Content Moderator)

Yogyakarta, Jogja, Indonesia Convergence - Operations

A Contact Center is a department that manages customer interactions across multiple channels. In addition to handling inbound and outbound calls, contact center agents also communicate with customers via email, messages, chat, validation and social media.

The Contact Center consists of:

• Customer Service
• Desk Collection
• Validation Officer
• Content Moderators

Requirements:

• Male/Female Max 35th
• D3/S1 (Fresh Graduate Are Welcome)
• SMA (Have 1 year experienced)
• Willing to work shifting
• Willing to be placed in Yogyakarta

You can choose the position you want.

Note: Enough to apply once, not allowed to apply more than once