Client Services & Support Officer - Direct Contract

Citi; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A multinational financial services corporation in Jakarta is looking for a Client Services & Support Officer. This entry-level role focuses on processing orders and transactions, performing trade verifications, and ensuring compliance with regulations. Ideal candidates should have 2-4 years in transaction services, a strong understanding of Treasury products, and excellent communication skills. A Bachelor's degree in IT or a related field is preferred. Join a supportive team and contribute to a dynamic financial environment.

Qualifications

• 2-4 years of experience in transaction services from the banking industry preferred.
• Fundamental understanding of Treasury products and regulatory policies.

Responsibilities

• Perform trade verifications to ensure accuracy of booking requests.
• Generate and match trade confirmations according to ISDA templates.
• Complete settlement tasks and daily rate revaluations accurately and on time.
• Coordinate transaction processing issues to the appropriate department.
• Perform regulatory controls and account reconciliations per policies.
• Prepare and submit internal and external regulatory reports.

Skills

Clear and concise communication skills

Understanding of Treasury products

Accounting knowledge

Education

Bachelor's degree in IT/Tech or equivalent experience

Job description

The Client Services & Support Officer is an entry level position responsible for processing orders and transactions originating from trading desks and branch offices in coordination with the Operations - Transaction Services team. The overall objective of this role is to assist client facing client service to handle FX: documentations, cash projection, and transactional BAU support.

This is a direct contract position under Citi Indonesia.

Responsibilities

• Perform trade verifications to ensure accuracy of booking requests
• Generate and match trade confirmations according to the International Swaps and Derivatives Association (ISDA) templates
• Complete settlement tasks and daily rate revaluations accurately and on time
• Coordinate transaction processing issues to the appropriate department and collaborate on a solution
• Perform regulatory controls, account reconciliations, and record retention activities in accordance with established policies
• Prepare and submit periodic internal and external regulatory reportsParticipate in the periodic General Ledger (GL) proofing exercises as directed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 2-4 years of experience in transaction services from banking industry (preferred)
• Fundamental understanding of Treasury products, accounting and regulatory policies
• Consistently demonstrates clear and concise written and verbal communication skills

Education

• Bachelor’s Degree/University degree or equivalent experience in IT / Tech (Preferred)

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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