Client Onboarding Specialist - Joglosemar

PT Ninety Nine Dotco; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading real estate technology company in Jakarta Utara is seeking a Client Onboarding Specialist to design and deliver training programs aimed at enhancing participant skills. The ideal candidate will hold at least a diploma in a related field and possess a minimum of 2 years' experience, preferably in training for property portals. Excellent communication skills in both Indonesian and English are essential. If you are meticulous, detail-oriented, and passionate about participant development, apply now to join our dynamic team.

Qualifications

• Minimum Diploma or Bachelor's degree in a related field.
• At least 2 years of work experience in training, with experience on a property portal preferred.
• Knowledge of e‑commerce processes and experience with e‑commerce platforms is a plus.
• Strong data analysis skills and the ability to process large and complex data sets.
• Good interpersonal skills and ability to work collaboratively in a team.
• Meticulous, thorough, and detail‑oriented.
• Excellent verbal and written communication skills in Indonesian and English.

Responsibilities

• Plan training programs according to training objectives and participant needs.
• Design training materials, develop training plans, and determine appropriate teaching methods.
• Deliver training material clearly and effectively.
• Facilitate discussions, exercises and practical activities in accordance with the training material.
• Ensure active participation of participants in training sessions.
• Measure participants' understanding of the training material.
• Adapt training according to the level of understanding and needs of individual or group participants.

Job description

Client Onboarding Specialist - Joglosemar

99 Group is a leading real estate technology company that operates real estate portals across South East Asia, specializing in digital property advertising. Headquartered in Singapore, it is currently operational in Singapore and Indonesia and employs over 500 employees. In Singapore, 99 Group operates 99.co and SRX.com.sg, while in Indonesia, it operates 99.co/id and Rumah123.com.

Join us in revolutionizing the real estate industry by seamlessly integrating cutting-edge technology and innovation. If you're excited to be at the forefront of this transformation and ready to tackle the industry's challenges head‑on, we want you to be part of our dynamic team.

What You'll Be Doing:

• Plan training programs according to training objectives and participant needs.
• Design training materials, develop training plans, and determine appropriate teaching methods.
• Deliver training material clearly and effectively.
• Facilitate discussions, exercises and practical activities in accordance with the training material.
• Ensure active participation of participants in training sessions.
• Measure participants' understanding of the training material.
• Use evaluation methods such as exams, case studies, or assignments to measure participant progress.
• Provide feedback and recommendations for improvement to participants.
• Adapt training according to the level of understanding and needs of individual or group participants.
• Respond to participants' questions and needs in a timely manner.
• Maintain and update training materials in accordance with the latest developments in the relevant field.
• Ensure training materials are relevant and up‑to‑date.
• Assess the overall effectiveness of the training program.
• Monitor and measure whether training objectives are achieved and whether any improvements need to be made.
• Have strong communication skills to convey material clearly and effectively.
• Create a training environment that supports participant learning and participation.
• Continue to develop skills and knowledge in the field of training.
• Undertake additional training, obtain certifications as necessary, and stay up‑to‑date with trends and innovations in training.
• Build positive relationships with trainees and provide support in their skills development.
• Encourage participants to apply the knowledge gained in the context of their work.

What We're Looking For:

• Minimum Diploma or Bachelor's degree in a related field.
• At least 2 years of work experience in training, with experience on a property portal preferred.
• Knowledge of e‑commerce processes and experience with e‑commerce platforms is a plus.
• Strong data analysis skills and the ability to process large and complex data sets.
• Good interpersonal skills and ability to work collaboratively in a team.
• Meticulous, thorough, and detail‑oriented.
• Excellent verbal and written communication skills in Indonesian and English.

Are you ready to shape the future of real estate? Join us in this exciting journey of innovation, collaboration, and growth. Together, let's redefine what's possible in the world of real estate.

Make your mark at 99 Group. Apply now!