Claim Handler (Engineering & Property) - Zurich Asuransi Indonesia

Zurich 56 Company Ltd; Daerah Khusus Ibukota Jakarta; On-site; IDR 131.255.000 - 196.883.000; Full time

Job summary

A leading insurance provider is seeking a Claim Analyst to handle personal and commercial claims with a customer-centric approach. The ideal candidate will have a Bachelor's degree and at least 2 years of experience in claims management. Responsibilities include documenting claims data, determining liability, and negotiating settlements. This role is based in Jakarta and emphasizes legal compliance and proactive customer service.

Qualifications

• 2 years of experience as Claim Analyst/Claim Handler in general insurance.
• Open to feedback and commitment to continuous improvement.

Responsibilities

• Document claims file by accurately capturing and updating claims data/information.
• Determine liability by gathering and analyzing relevant facts.
• Work to have a timely resolution to claims.
• Establish timely reserves and perform ongoing review throughout the claims cycle.
• Negotiate settlement of claim by establishing an appropriate negotiation strategy.
• Ensure customer service by proactively communicating information.
• Ensure legal compliance by following laws and regulations.

Skills

Customer-centric service

Claims management

Negotiation skills

Education

Bachelor degree from any major

Job description

Job Summary

With moderate direction, handles single and multi-party personal or commercial line claims of moderate exposure and complexity within specific authority limits, to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service.

Job Qualifications

Required:

• Minimum education of Bachelor degree from any major
• 2 years of experience as Claim Analyst/Claim Handler in general insurance
• Open to feedback and commitment to continuous improvement

Job Accountabilities - Key Accountabilities

• Document claims file by accurately capturing and updating claims data/information.
• To determine liability by gathering and analyzing relevant factsAnalyse and determine policy coverage.
• Work to have a timely resolution to claims by developing case strategy, developing a case evaluation; escalating issues as appropriate.
• Establish timely reserves and perform ongoing review throughout the claims cycle within authority limits.
• Assess damages and Negotiate settlement of claim by establishing an appropriate negotiation strategy to meet quality standards by following best practices.
• Ensure customer service by proactively communicating information, responding to inquiries, following customer protocols.
• Aligned to the organization's Claims Vendor Management strategy.
• Ensure legal compliance by following laws and regulations and internal control requirements.
• Refer claim to subrogation and fraud teams.
• Contribute to profitable growth by providing risk insight, information and trends to Business Unit or customer as needed.
• Protect Zurich's reputation by keeping claims information confidential.
• Understand the current with industry trends and establish personal networks and participate in professional societies.
• Manage litigation by assigning counsel within the approved panel where applicable.

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique—that’s what makes our team so great! Join us as we constantly explore new ways to protect our customers and the planet.

• Location(s): ID - Head Office - MT Haryono