Call Center Team Lead: Coach and KPI Leader

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A call center solutions provider in Indonesia is seeking a Team Supervisor to oversee call center associates. The role involves coaching team members, managing performance, and ensuring customer satisfaction by meeting contractual KPIs. Candidates must be fluent in Bahasa and English, possess strong communication skills, and be able to work under pressure. This position requires effective leadership and a willingness to work in shifts.

Qualifications

• Fluency in both Bahasa and English is essential.
• Ability to lead a team and meet performance expectations.
• Experience in coaching and developing team members.

Responsibilities

• Supervise a group of call center associates and monitor attendance.
• Coach direct reports regularly to achieve performance metrics.
• Communicate expectations and manage escalated customer calls.

Skills

Fluent in Bahasa

Fluent in English

Strong communication skills

Ability to mentor and coach

Ability to work under pressure

Job description

A call center solutions provider in Indonesia is seeking a Team Supervisor to oversee call center associates. The role involves coaching team members, managing performance, and ensuring customer satisfaction by meeting contractual KPIs. Candidates must be fluent in Bahasa and English, possess strong communication skills, and be able to work under pressure. This position requires effective leadership and a willingness to work in shifts.