Business Systems Support

English 1 Indonesia; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading educational organization in Jakarta Utara is seeking a Technical Support Coordinator to provide key systems support and ensure smooth operations for all staff inquiries. The ideal candidate will have relevant experience, a degree in IT or administration, and strong communication skills in both Bahasa Indonesia and English. You'll assist with training, track issues via Jira and Salesforce, and maintain documentation. This role is pivotal to creating a supportive educational environment.

Qualifications

• At least 1 year of experience in a relevant role.
• Experience in administrative tasks like data recording and reporting.
• Ability to work with training materials and documentation.

Responsibilities

• Provide first-hand resolution to staff inquiries on systems.
• Provide business systems support for English 1 Kids & Teens Schools.
• Track and manage requests, documenting resolutions.

Skills

Communication skills in Bahasa Indonesia and English

Proficiency in Microsoft Office

Problem solving

Initiative

Education

Diploma/Bachelor’s degree in IT, administration, accounting, or related field

Tools

Jira

Salesforce

Job description

Technical Support Coordinator

• Provide first hand resolution to English 1 Staff inquiries on English 1 Systems submitted through Help Centre
• Provide business systems support for all English 1 Kids & Teens Schools, including data collection, problem solving, systems training and testing.
• Redirect or escalate problems to appropriate teams, such as product or engineering, when necessary.
• Track and manage requests and issues, documenting resolutions in Jira and Salesforce.
• Assess whether issues are covered in the existing knowledge base/training materials and, if not, create new documentation, video tutorial or request additional support material.
• Maintain sales price and promotions in Salesforce.
• Provide support on user account changes in Salesforce.
• Provide monthly report on administrative and technical support requests.
• Assist the department with other administrative tasks if necessary.

Requirements

• Experience in a relevant role for at least 1 year.
• Diploma/Bachelor’s degree in IT, administration, accounting, or any related field.
• Experience in administrative tasks (data recording, reporting, and distribution).
• Proficiency in Microsoft Office.
• Adherence to all principles of confidentiality.
• Ability to show initiative, good business judgment, and resourcefulness.
• Good communication skills in Bahasa Indonesia and English.
• Proficient in Ms Office.

About English 1

With over 30 years of experience, English 1 (formerly EF English First) is a global leader in education, inspiring young minds through language learning and cultural experiences. The organization is headquartered in Switzerland, with over 300 schools for learners aged 3–18 in China and Indonesia. Its innovative curriculum combines global standards with local needs. English 1 believes education is a team effort, and every staff member helps create a safe, happy space where students grow and succeed.