Business Operations Manager

Bukalapak; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading online retail platform in Jakarta Utara is seeking an experienced Retail Operations Manager to oversee daily operations, implement productivity strategies, and manage inventory control across stores. Ideal candidates should have a Bachelor's degree and 4-6 years of experience in retail, preferably in fashion or FMCG. Proficiency in Excel or Google Sheets is required. This is an equal opportunity employer committed to diversity and inclusion.

Qualifications

• 4-6 years of experience in retail, fashion, lifestyle, or FMCG.
• Proven track record in driving sales & scaling multi-store operations.
• Strong understanding of SOP Implementation.

Responsibilities

• Oversee daily operations of retail stores.
• Implement strategies to improve store productivity and customer experience.
• Manage inventory control and stock replenishment.

Skills

Retail Operations Management

Inventory Control

Supply Chain Coordination

Communication Skills

Organization

Proficiency in Excel or Google Sheets

Education

Bachelor's degree in Business Administration

Bachelor's degree in Operations Management

Bachelor's degree in Supply Chain Management

Bachelor's degree in Retail Management

Job description

Overview

Bukalapak's mission is to provide a fair economy for all. We envision a tech-enabled economy where everyone from all walks of life has the options and opportunities to get more out of life, powered by our innovative online and offline platform. We do this because we believe people deserve equal opportunity to create better lives for themselves and their loved ones.

What does day-to-day look like?

• Oversee the daily operations of retail stores, ensuring smooth execution of processes, adherence to SOPs, and operational effectiveness & efficiency.
• Implement strategies to improve store productivity, reduce costs, and enhance customer experience across all retail locations.
• Manage inventory control, supply chain coordination, and stock replenishment to ensure optimal product availability and minimize losses.
• Monitor and enforce compliance with company policies, safety regulations, and service standards to maintain store excellence.
• Lead, train, and develop store teams to drive performance, engagement, and customer satisfaction.
• Analyze operational performance data, generate reports, and provide actionable insights to enhance efficiency and profitability.
• Collaborate with cross-functional teams, including sales, marketing, and merchandising, to align operational strategies with business goals.
• Sales monitoring daily, weekly, monthly, and yearly
• Build & maintain a good relationship with the Mall management team

What does amazing look like?

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, Retail Management, or other related fields.
• 4-6 years of experience in retail, fashion, lifestyle, or FMCG. Proven track record in driving sales & scaling multi-store operations. (Highly preferable in the Retail Fashion & Apparel industry).
• Strong understanding of Retail Operations Management & SOP Implementation
• Experience with Inventory Control & Supply Chain Coordination.
• Strong communication (written & verbal) and team player skills.
• Highly organized, process-driven, and understand customer experiences process.
• Proficiency in Excel or Google Sheets
• Able to adjust and provide support during busy times when the business needs it.

Bukalapak is an equal opportunity employer. Our hiring committee considers all applicants based on their merits and qualifications for each position. Bukalapak does not discriminate applicants on the basis of their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics protected by applicable law. We embrace diversity and encourage inclusion because we believe that to help create A Fair Economy For All, we need to build a workplace for all #BukalapakForAll