Branch Manager - Kota Mojokerto

Ruangguru for Business; Kota Mojokerto; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

An educational services company in Kota Mojokerto, Indonesia, is seeking a Sales and Marketing Leader. The role involves directing initiatives, managing branch staff, and collaborating with product and sales teams to enhance customer experience. Applicants should have a Bachelor's degree and 1-3 years of relevant leadership experience, with a preference for those from educational or start-up backgrounds. Excellent communication skills in Bahasa Indonesia and English are required.

Qualifications

• 1-3 years of leadership experience in Sales & Marketing/Business Development/Business Operations.
• Experience in K-12 education is a plus.

Responsibilities

• Direct sales and marketing initiatives in the branch.
• Assess local market conditions and sales opportunities.
• Oversee customer experience across the journey.
• Collaborate with Sales and Product Teams.

Skills

Good communication skills in Bahasa Indonesia

Good communication skills in English

Detail oriented

Customer service oriented

People management knowledge

Education

Bachelor’s Degree in any major

Job description

Job Descriptions

• Direct all sales and marketing initiatives in branch
• Assess local market condition, identify current and prospective sales opportunities
• Assess the competitor’s pricing and sales initiatives
• Fulfill goals and metrics (NPS, improve grades)
• Collaborate with Sales Team in driving sales
• Direct and oversee all facilities and operational aspects, including product distribution (modul, merchandise, apps access)
• Oversee customer experience (end to end customer journey)
• Coordinate and manage branch staff (admin, teachers, security, office boy)
• Collaborate with Product Team for application-related matter
• Direct and monitor the academic process in branch (scheduling, quality control, pedagogy, class rating)

Job Requirements

• Bachelor’s Degree from any major in any reputable university.
• 1-3 years leadership experience in Sales & Marketing/Business Development/Business Operations (will be advantaged from educational and/or start-up company).
• Good communication skills in Bahasa Indonesia and English.
• Detail and customer service oriented.
• Have good knowledge in people management.
• Have a bit of knowledge or experience in K-12 Education (SD, SMP, SMA Grade)