Customer Service Staff

PT GRAVITY GAME LINK; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading game publisher in Indonesia is seeking a dedicated individual to monitor game environments, organize community events, and provide customer service. Successful candidates will have strong communication skills, experience in gaming, and flexibility to work shifts. High school education is required, with a focus on teamwork and dedication to the role. The company offers various benefits including health insurance and annual leave.

Benefits

Annual Leave

Manpower Insurance

Health Insurance (BPJS)

Religious Holiday Allowance

Qualifications

• Able to work on shift schedules and weekends.
• Minimum 1 year experience in a similar field.
• Have high loyalty, responsibility and dedication to work.
• Possesses broad knowledge in gaming experience.

Responsibilities

• Monitoring and supervising the game environment.
• Organizing and running community events both offline and online.
• Performing customer service for game and billing related problems.
• Handling player reports regarding technical and non-technical problems.

Skills

Knowledge of Esport & game trends

Strong communication and teamwork

Creative thinking and initiative

Good English written and speaking skills

Education

Senior High School (SMA)

Tools

Microsoft Word

Microsoft Excel

Job description

PT. Gravity Game Link is a leading Game Publisher in Indonesia committed to delivering exceptional customer service and support.

Responsibilities

• Monitoring and supervising the game environment.
• Organizing and running community events both offline and online via social media.
• Performing customer service for game and billing related problems.
• Handling player reports regarding technical and non‑technical problems online games.
• Supporting the management of the gaming community.
• Performing localization on game scripts.
• Translation and game review (additional when needed).

Qualifications

• Able to work on shift schedules and weekends.
• Having knowledge/expertise about Esport & game trends.
• Possesses knowledge/expertise in the Ragnarok Online game is a plus to be priority.
• Good in English written/speaking skills to communicate with community and off‑site teams.
• Education background minimum Senior High School (SMA).
• Minimum 1 year experience in a similar field.
• Have high loyalty, responsibility and dedication to work.
• Have broad knowledge in gaming experience.
• Strong communication and team work skills.
• Thinks creatively and have good initiative.
• Possesses basic ability to use text editor software, such as Microsoft Word, Excel.

Employee Welfare

Annual Leave, Manpower Insurance, Health Insurance (BPJS), Religious Holiday Allowance.

Company Overview

PT. Gravity Game Link is an Indonesian subsidiary of Gravity Co.Ltd Korea, established as a joint venture between GRAVITY and LYTO with a vision to become the best Game Publisher in Southeast Asia using Ragnarok IP on various platforms.