Bilingual Customer Support Specialist (EN/ID) – Jakarta

PT.MYVENUS NETWORK INDONESIA; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading Medical Aesthetic Service Provider is seeking bilingual professionals for a Customer Support role in Jakarta. The successful candidate will be responsible for managing online inquiries from customers, providing detailed information about services, and ensuring a smooth consultation booking process. Requirements include fluency in English and Indonesian, experience in customer service via messaging platforms, and proficiency in CRM systems. This is an office-based position with a dynamic team focused on customer satisfaction.

Qualifications

• Must be fluent in both English and Indonesian.
• Experience in customer service through WhatsApp is crucial.
• Strong communication skills, both verbal and written, are required.

Responsibilities

• Manage online customer inquiries through various messaging platforms.
• Provide information and assist customers with booking consultations.
• Update records in the CRM system and handle communication with HQ.

Skills

Fluent in English

Fluent in Indonesian

WhatsApp-based customer service experience

Clear communication skills

Experience in medical tourism

CRM systems knowledge

KPI-based performance experience

Job description

A leading Medical Aesthetic Service Provider is seeking bilingual professionals for a Customer Support role in Jakarta. The successful candidate will be responsible for managing online inquiries from customers, providing detailed information about services, and ensuring a smooth consultation booking process. Requirements include fluency in English and Indonesian, experience in customer service via messaging platforms, and proficiency in CRM systems. This is an office-based position with a dynamic team focused on customer satisfaction.