ASSISTANT RESTAURANT MANAGER

PT Petgo Bastian; Jakasetia; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A thriving restaurant chain in West Java is seeking an Assistant Restaurant Manager. In this full‑time role, you will assist in managing the daily operations, ensuring excellent customer experiences, and driving staff development. The ideal candidate will have a minimum of 3 years in restaurant management, strong leadership and problem-solving skills, and a commitment to exceptional service. This position offers an opportunity to grow your skills in hospitality management and contribute to our success.

Qualifications

• Minimum 3 years of experience in restaurant management or supervisory role.
• Strong leadership and interpersonal skills are required.
• Proficient in inventory management and cost control.

Responsibilities

• Assist in day‑to‑day management of the restaurant.
• Ensure excellent customer experiences.
• Monitor performance metrics to drive improvements.

Skills

Leadership

Interpersonal skills

Problem-solving

Customer-centric approach

Strong communication

Organizational skills

Job description

About the role

As an Assistant Restaurant Manager at PT Petgo Bastian, you will play a vital role in overseeing the smooth and efficient operation of our restaurant located in South Bekasi, West Java. This full‑time position offers an exciting opportunity to develop your skills in hospitality management and contribute to the success of our thriving business.

What you'll be doing

• Assisting the Restaurant Manager in the day‑to‑day management of the restaurant, including staff supervision, inventory control, and customer service.
• Ensuring excellent customer experiences by monitoring service quality, resolving any customer complaints, and implementing customer service initiatives.
• Participating in the planning and execution of promotions, events, and other marketing activities to drive revenue and customer engagement.
• Monitoring and analysing restaurant performance metrics to identify areas for improvement and make data‑driven decisions.
• Providing training and development opportunities for the restaurant staff to enhance their skills and knowledge.
• Collaborating with the broader management team to contribute to the overall strategic direction of the business.

What we're looking for

• Minimum 3 years of experience in a restaurant management or supervisory role, preferably in the hospitality industry.
• Strong leadership and interpersonal skills, with the ability to motivate and manage a team effectively.
• Excellent problem‑solving and decision‑making abilities, with a customer‑centric approach.
• Proficient in inventory management, cost control, and financial reporting.
• Familiar with industry regulations, health and safety standards, and best practices.
• Strong communication and organisational skills, with the ability to multitask and prioritise tasks.
• A passion for the hospitality industry and a commitment to delivering exceptional customer service.