Assistant General Manager

Khiri Travel; Denpasar; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading regional destination management company is seeking an Assistant General Manager in Bali to oversee strategic operations and partnerships. The ideal candidate will have at least 5 years of travel industry experience, excellent communication and negotiation abilities, and a passion for sustainable travel. This full-time position offers a competitive salary with opportunities for professional growth and development within an innovative team. Join us in making tourism a force for good.

Benefits

Competitive salary

Comprehensive medical insurance

Career growth opportunities

Annual discretionary bonus

Qualifications

• Proven experience managing key supplier relationships and rate contracts.
• Fluent in English, other European language skills are a strong advantage.
• Passionate about immersive, sustainable tourism.

Responsibilities

• Maintain deep market insight and keep offerings commercially viable.
• Strengthen commercial partnerships with hotels and local suppliers.
• Serve as a key liaison between teams and assist in business development.

Skills

Communication skills

Negotiation skills

Relationship-building

Strategic thinking

Commercial acumen

Education

5 years experience in travel industry

Job description

Assistant General Manager

Khiri Travel Indonesia

Khiri Travel

Creativity, service-mindedness and a genuine passion for responsible travel are at the core of all we do at Khiri Travel. We’re real specialists in each of our destinations, living up to our reputation and sharing our passion for discovery. We love what we do and that shows in our team spirit. Dream destinations are our place of work and we take it as our responsibility to care for them and ensure they remain fabulous to visit for generations to come. Our purpose is to make tourism a force for good.

Khiri Core - Impact Khiri Travel

The multi-dimensional functional team – spanning general management, systems and processes, finance, product, operations, sales and the like – seated at our Nonthaburi group office, proactively supports and monitors progress across functional disciplines as well as country operating units and group performance in aggregate. Khiri Core team members are functional experts that work together – under the leadership of the Khiri Core Group Director – to deliver best practices, proactive support and training tools, and insightful, value-adding feedback.

Join the dynamic Khiri Travel team!

A leading regional destination management company for over 32 years, Khiri Travel delivers creative and personalized itineraries, with the highest standards of service to discerning tour operators worldwide. We hold ourselves accountable to the 4C’s sustainability framework: Conservation, Community, Culture and Commerce. We’re real product specialists and live up to our reputation of ‘sharing our passion for discovery’.

Job Scope

The Assistant General Manager (AGM) plays a pivotal leadership role in ensuring Khiri Travel Indonesia’s distinctive experiences and preferred product portfolio are successfully promoted and commercially optimized. The AGM is not only a brand ambassador for Khiri’s curated experiences, but also a bridge between product development, sales performance, and supplier relations. While a key member of Khiri Indonesia’s Creative Team, the AGM assumes expanded responsibilities in managing strategic supplier relationships, negotiating competitive rates, ensuring alignment with market trends, and supporting the General Manager in business development and operational oversight. The role is ideal for a commercially driven, strategic thinker who thrives in a fast-moving environment and is passionate about delivering exceptional travel experiences.

Reporting to: General Manager, Khiri Travel Indonesia

Works closely with: Product & Account Management and Creative Teams of Khiri Indonesia, and Khiri Core’s Partnership Development Team

Key Responsibilities

• Maintain deep market insight and remain ahead of travel trends to ensure Khiri’s offerings stay relevant, compelling, and commercially viable.
• Strengthen commercial partnerships with hotels, guides, and local suppliers—including rate negotiations, contract evaluations, and alignment with product strategy
• Collaborate with Sales, Contracting, and Creative teams to ensure experiences and accommodations are effectively documented, marketed, and differentiated
• Serve as a key liaison between Product & Account Management and Khiri Core’s global business development teams
• Represent Khiri at trade shows, international partner events, and FAM trips, delivering compelling product presentations
• Analyze agent feedback and production reports to identify opportunities for growth and product improvement
• Deliver internal and partner-facing product training to ensure knowledge, consistency, and confidence in Khiri’s offerings
• Champion and strategically promote Khiri Indonesia’s portfolio of curated experiences and preferred suppliers across markets and platforms
• Keep product content and platforms (e.g. Khiri Agent Hub) up to date and market-aligned
• Support the GM with strategic planning, staff mentorship, and high-level partner or supplier relations as needed

*This role profile is not exhaustive; it may be amended from time to time to meet the needs of the business*

What we look for:

• A confident and persuasive communicator, skilled in relationship-building across cultures and sectors
• An outstanding public speaker and natural connector, with a dynamic presentation presence and the ability to think on your feet. You are equally comfortable and engaging whether speaking with a CEO, a key B2B client, or one of our local guides
• A passionate traveler and advocate of immersive, sustainable tourism
• Strong commercial acumen and negotiation skills
• Proven experience managing key supplier relationships and rate contracts
• Enjoys working independently and across departments—flexible, proactive, and solution-oriented
• Inspires others through knowledge-sharing and by leading by example
• At least 5 years of experience in the travel industry, preferably within a DMC, with exposure to product, contracting, and account management
• Fluent in English, other European language skills are a strong advantage
• Willing and able to travel regularly within Indonesia and occasional international travel

What we offer:

• Full-time, on-site, strategic leadership role based in our Bali Office
• Regular visits to Khiri Indonesia's other branch offices (Lombok, Flores)
• A purpose-driven and collaborative work environment within a regional leader in sustainable travel
• Salary range: USD 2500-2800/month, commensurate with experience
• Visa and work permit support (where applicable)
• Comprehensive medical and disability insurance
• Annual discretionary bonus based on performance and growth targets
• Opportunities to attend international trade events
• Professional development with our partner Naruna Retreats
• Career growth opportunities within the regional Khiri Travel and YAANA Ventures organization

Please send your CV and a cover letter to [e-mail], to the attention of John Howe, Business Operations Director

Please note: Due to the high number of expected applicants, we will not be able to reply to each individual application.