Arabic Speaker Supervisor

Transcosmos Indonesia (Official); Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global digital transformation partner is seeking a Supervisor to lead the operation team in Yogyakarta. This on-site role involves managing operational processes, analyzing performance, and ensuring quality control. The ideal candidate should be an Indonesian citizen with at least 1 year of experience in the contact center industry, fluent in both Arabic and English, and ready to work immediately. Benefits include career growth and work-life balance initiatives.

Benefits

Fulfilling Career

Professional Growth

Work-Life Balance

Qualifications

• Minimum 1 year experience as Supervisor in contact center industry.
• Fluent in Arabic and English (B2 Level CEFR).
• Proficient in conducting data analysis.

Responsibilities

• Lead the operation team from planning to execution.
• Manage operational processes to meet service level targets.
• Create weekly and monthly reports on team performance.

Skills

Problem-solving

Effective communication

Operational performance analysis

Education

Diploma degree in any related field

Job description

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

Why Join Us?

Our goal is to foster a culture of excellence while shaping a thriving company. We provide a competitive compensation package and ample opportunities for career growth. We believe in giving every employee a fair chance to contribute to our success and to unlock their full potential.

Role Description

This is an on-site contract role as a Supervisor (Lead of Team Leader) located in Yogyakarta. As a Supervisor you will be responsible for :

• Support and assist in leading the operation team from planning to execution
• Assist in managing operational processes to meet service level targets and client expectations
• Participate in implementing quality control measures, conducting audits, and providing feedback to improve project health
• Determine staffing requirements, allocate resources effectively and address any operational issues
• Analyze operational performance, tracks improvement of KPIs and develop action plans to meet or exceed targets based on the findings and analysis
• Create weekly and monthly reports on quality, productivity and team performance which aims to analyze and ensure that the operational team provides services in accordance with company and client procedures (SOP).
• Identify potential risks to operations and implement risk mitigation strategies to minimize disruptions and ensure business continuity
• Conduct data or root cause analysis to address any operational issues and execute action plans
• Monitor key performance indicators (KPIs) and metrics, identifying areas for improvement and executing action plans

Qualifications

• Indonesian citizen with minimum diploma degree in any related field with GPA min 2.75 preferred
• Experienced as Supervisor in contact center industry at least 1 year
• Able to articulate findings, recommendations and feedback effectively, ensuring clarity and mutual understanding among teams
• Proficient problem-solving abilities to identify root causes and to identify the decision making possibilities
• Ready to work on shifting
• Fluent in Arabic Language with proven of graduated from Arabic Language major
• Fluent in English both speaking and writing with min. B2 Level of CEFR
• Willing to work immediately
• Willing to be placed in Semarang

Note : The job description has been gender-neutral and does not discriminate on the basis of gender, race, ethnicity, religion, or any other characteristic.

Life At TCID

With our commitment to ensuring employee comfort at TCID, here are some of the benefits we offer:

• Fulfilling Career
• Professional Growth
• Work-Life Balance (Variety of Sports Activities, Wellness Programs, etc.)
• Growing Culture

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